Kadajah Payne
Charlotte,NC
Summary
Professional individual with experience in the Mortgage industry seeking a growth opportunity in banking. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavior Technician
Unique Caring Network
Charlotte, NC
02.2023 - Current
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Monitored client's progress towards identified goals through data collection and analysis.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
Mortgage Loan Processor
Sourcepoint, Inc.
Charlotte, NC
09.2020 - 01.2023
- Supported customers throughout application and closing processes
- Reviews and monitors pipeline reports on a daily and weekly basis
- Helped obtain complete and accurate applications for loans by verifying, collecting, and updating information
- Obtained underwriting approval by following outlined recommendations and submitting appropriate packages
Mortgage Loan Processor
Accenture Credit Services
Charlotte, NC
12.2018 - 09.2020
- Work in a fast pace remote environment, review loan files received from the Underwriter
- Make intro calls to verify details of the loan conditions and to set turn time expectations with the borrowers
- Clear conditions, source large deposits, verified assets
- Calculate income, order Appraisals, credit reports, Titles, and HOI and Flood Insurance when applicable
- Resolve vesting and lien issues with multiple Title companies
- Obtain underwriting approval by following outlined recommendations and submitting appropriate packages
- Support customers throughout application and closing processes
- Manage files and continuously updated and organized records
- Service customers by going above-and-beyond to offer exceptional support for all needs
- Conduct follow-up with vendors and third parties to obtain conditions in a timely manner
- Maintain compliance, lock rates, DU, Early Checks, and MERS
- Submit files to underwriting for conditional and final approvals
- Schedule closings and set closing expectations with borrowers
- Exceed monthly goals and customer expectations by providing highest levels of excellent customer service
Home Save Counselor
NACA
Charlotte, NC
01.2016 - 01.2018
- Received inbound calls and make outbound calls in a remote environment
- Exceeded monthly quality expectations for providing world class customer service
- Maintained excellent talk time while navigating through multiple systems taking a high volume of inbound calls from customers
- Worked directly with current and future homeowners across the United States in person and mostly via the telephone
- Required homeowners to complete information and submit documents through NACA's website, and tend a NACA Workshop
- Maintained counseling, calculated income, budget preparation and traditional loss mitigation workouts exceeded goals
- Resolved various issues via telephone and in person
- Taught clients how to manage typical life situations and trigger events by developing financial freedom
Mortgage Loan Specialist
Amerisouth Mortgage Company
Charlotte, NC
05.2015 - 12.2016
- Ordered credit reports and sent out verification forms, conduct regular follow-ups with outside sources
- Resolved liens and judgments worked with multiple Title companies
- Worked with Insurance professionals to request updates to policies and verify coverage
- Managed loan files from post origination to closing
- Reviewed files to make decisions based on information gathered, verified all data collected for accuracy, reviewed all disclosures for completeness and compliance to meet company guidelines
- Cleared conditions, calculated income, reviewed assets, and liabilities
- Provided updates to account executives on the current loan status
- Locked rate
- Exceeded monthly goals
- Managed production of pipelines for fellow team members processed 45- 50 loans per month
- Received 'Customer Excellence' awards
Education
Diploma -
Cornerstone Christian Correspondence School
12.2013
Skills
- Microsoft Word
- Powerpoint
- Sales
- Excel
- Time management
- Quick Books
- Outlook
- Customer service
Certification
Property & Casualty License
Personal Information
Authorized To Work: US
Timeline
Behavior Technician
Unique Caring Network
02.2023 - Current
Mortgage Loan Processor
Sourcepoint, Inc.
09.2020 - 01.2023
Mortgage Loan Processor
Accenture Credit Services
12.2018 - 09.2020
Home Save Counselor
NACA
01.2016 - 01.2018
Mortgage Loan Specialist
Amerisouth Mortgage Company
05.2015 - 12.2016
Diploma -
Cornerstone Christian Correspondence School
Similar Profiles
KENNETH CRUMPKENNETH CRUMP
CARE GIVER/ PERSONAL CARE at UNIQUE CARING NETWORKCARE GIVER/ PERSONAL CARE at UNIQUE CARING NETWORK
Vuyiswa ManieVuyiswa Manie
Project Manager at THE CARING NETWORKProject Manager at THE CARING NETWORK
Zodwa Rose ZwaneZodwa Rose Zwane
Child and Youth Care Worker at The Caring NetworkChild and Youth Care Worker at The Caring Network
ARNAB KUNDUARNAB KUNDU
Lead Software Engineer/Sr. Software Engineer at Lowes'sLead Software Engineer/Sr. Software Engineer at Lowes's
ALEX THINNESALEX THINNES
Sr. Product Manager, University Platform Products at University of PhoenixSr. Product Manager, University Platform Products at University of Phoenix