KRYSTAL Tompson-ADAMS
Hospitality
Seattle,WA
Summary
I'm a hardworking professional offering a broad range of solid diverse skills; including an exceptional background in hospitality and providing outstanding customer service and assistance. Organized, punctual and successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pantry Coordinator@
Lumen Field
08.2018 - Current
- Worked a flexible schedule
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Monitored and controlled overhead and production costs with responsibility for profit and loss.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Shift Lead Supervisor@
Mediterranean Inn
03.2020 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities while remaining humble and appreciative.
- Carried out daily duties accurately and efficiently.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided exceptional service and assistance to guests upon check-in.
Hotel Manager@
Comfort Inn & Suites
04.2017 - 02.2020
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Responded proactively and positively to rapid change and continued to inspire.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained transaction security by verifying payment cards against identification.
Education
Certificate - Hotel Management & Operations
International Open Academy
Online, WA10.2019
Vocational Diploma - MIBC
Everest College
Everett, WA03.2010
Certificates of Mastery - General Computer Studies
Spokane Falls Community College
Spokane, WA11.2004
Diploma - General Studies
Issaquah High School
Issaquah, WA06.2003
Knowledge & Abilities
- Critical Thinking
- Service Orientation
- Social Perceptiveness
- Follows Rules/policies
- OTA expertise
- WebRezPro
- Oracle
- MOUS
- Canary
- Elo
- POS
Related Skills
- Leadership skills
- Intrapersonal skills
- Communication skills
- Problem-solving skills
- Customer service skills
Related Qualifications
- Reliability
- Flexibility
- Professionalism
- Detail orientation
- Operational knowledge
Certification
- Hospitality Management
- Travel/Tourism Operations
- CPR/First Aid Certified
- Liquor/Food Handlers-WSLCB
- Bartender/Barista certified-MAST 12
Character References
- Jireh (360) 440-8704
- Jourae (980) 210-9193
- Amanda (253) 326-717 or @mediterranean-inn.com
Timeline
Shift Lead Supervisor@
Mediterranean Inn
03.2020 - 10.2022
Pantry Coordinator@
Lumen Field
08.2018 - Current
Hotel Manager@
Comfort Inn & Suites
04.2017 - 02.2020
Certificate - Hotel Management & Operations
International Open Academy
Vocational Diploma - MIBC
Everest College
Certificates of Mastery - General Computer Studies
Spokane Falls Community College
Diploma - General Studies
Issaquah High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Pay it Forward
Biblically first but concept of 2000 Movie based on a true story,
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