Kadance Orr
Cortez,Colorado
Summary
Hardworking team member with great communication and customer service skills. Ample experience in all departments of hospitality with many certificates. Dedicated to the best guest experience and guest satisfaction provided in hotels. Always going above and beyond and exited to learn more skills.
Overview
3
3
years of professional experience
Work History
Breakfast Attendant
Holiday Inn Express Hotel
Cortez, CO
06.2021 - Current
- Replenished food items on the buffet line in a timely manner.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
Housekeeping and Laundry Attendant
Holiday Inn Express Hotel
Cortez, CO
06.2021 - Current
- Stocked linen closets with fresh linens and supplies.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Sanitized surfaces throughout the facility including countertops, door handles.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Followed established safety guidelines while operating equipment.
- Provided excellent customer service to ensure guest satisfaction levels were met.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Front Desk Receptionist
Holiday Inn Express Hotel
Cortez, CO
06.2021 - Current
- Provided customer service skills while communicating with guests.
- Greeted guests warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries and distributed to personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
Some College (No Degree) - Buisness
Pueblo Community College
Mancos, COSkills
- Sanitation Practices
- Food Safety
- Guest satisfaction
- Guest Assistance
- Employee Training
- Teamwork and Collaboration
Timeline
Breakfast Attendant
Holiday Inn Express Hotel
06.2021 - Current
Housekeeping and Laundry Attendant
Holiday Inn Express Hotel
06.2021 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
06.2021 - Current
Some College (No Degree) - Buisness
Pueblo Community College
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