Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kadar Hall

Pittsburg,CA

Summary

Accomplished Head Waiter with a proven track record at Plank Oakland, enhancing customer loyalty through exceptional guest relations management and adept handling of complaints. Skilled in menu presentation and staff training, significantly contributing to a positive dining atmosphere and team efficiency. Expert in both soft (problem-solving) and hard (POS system operation) skills, consistently upholding high professionalism.

Developed leadership and customer service skills in fast-paced restaurant environment. Skilled in team management, conflict resolution, and enhancing guest experiences. Seeking to transition into new field, leveraging strong organizational and interpersonal abilities.

Outgoing [Job Title] with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Overview

3
3
years of professional experience

Work History

Head Waiter

Plank Oakland
02.2018 - 03.2019
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Head Waiter

Fentons Creamery
02.2016 - 02.2018
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Education

High School Diploma -

Berkeley High
Berkeley, CA
06-2015

Skills

  • Guest relations management
  • Menu presentation
  • Menu memorization
  • High volume dining
  • Table setting
  • Safe food handling
  • Cash handling
  • Order taking

Languages

English
Full Professional

Timeline

Head Waiter

Plank Oakland
02.2018 - 03.2019

Head Waiter

Fentons Creamery
02.2016 - 02.2018

High School Diploma -

Berkeley High
Kadar Hall