Kadarian Stewart
Memphis,TN
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Brokerage Customer Management
FedEx Logistics
2018.03 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Lawfully cleared merchandise through customs per client and government requirements.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
Senior Import Coordinator
FedEx Trade Network
2016.03 - 2018.03
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Compiled data and reviewed information for accuracy prior to input.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Marketing /Leasing Consultant
Cedarwood /Sunridge Apartments
2014.09 - 2016.03
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted daily updates to social media profiles to boost company online presence.
- Collaborated with internal departments to build digital experiences and achieve marketing goals.
Education
Master of Science - Computer Science
Arizona State University
Tempe, AZBachelor of Science - Business Administration
University of Memphis
Memphis, TN12.2014
Skills
- Search Engine Marketing
- Social Media Digital Marketing
- Customer Satisfaction
- Digital Content Development
- Verbal and Written Communication
- Customer Relationship Management
- Teamwork and Collaboration
- Business Development Understanding
- MS Office
- Dependable and Responsible
- Clerical Support
- Finance and Accounting Operations
Certification
- Certified Grant Writing , Southwest Tennessee Community College - 2013
- Certified Google Digital Sales , Google Academy - 2019
- Certified Google Ads Fundamentals , Google Academy - 2919
Timeline
Brokerage Customer Management
FedEx Logistics
2018.03 - Current
Senior Import Coordinator
FedEx Trade Network
2016.03 - 2018.03
Marketing /Leasing Consultant
Cedarwood /Sunridge Apartments
2014.09 - 2016.03
Master of Science - Computer Science
Arizona State University
Bachelor of Science - Business Administration
University of Memphis
- Certified Grant Writing , Southwest Tennessee Community College - 2013
- Certified Google Digital Sales , Google Academy - 2019
- Certified Google Ads Fundamentals , Google Academy - 2919
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