Kadaricka Williams
Greenville,MS
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
Dallas, TX
01.2024 - 06.2024
- omptly and courteously.
- Created new customer accouProvided customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls prnts in the database system.
Receptionist
Abor Walk Healthcare
Greenville, MS
03.2023 - 02.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
Data Entry Clerk
UPS Customer Center
Memphis, TN
05.2022 - 01.2023
- Reviewed existing information for accuracy and made necessary corrections.
- Utilized specialized software applications related to the job role.
- Organized files according to established procedures for easy retrieval later on.
- Prepared summaries of daily work completed for review by supervisors.
Car Rental Agent
Auto Sales Industry
Memphis, TN
11.2021 - 03.2022
- Greeted customers, answered their questions and provided information about car rental services.
- Processed customer reservations and payments.
- Inspected vehicles for damage prior to rental and upon return.
- Explained the terms of rental agreements to customers.
- Ensured that all safety regulations were followed when handling vehicles.
- Organized paperwork related to rentals, returns and repairs.
Delivery Driver
Amazon
Dallas, TX
01.2020 - 08.2021
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Education
High School Diploma -
Greenville High School
Greenville, MS05-2019
Skills
- Scheduling Information Security
- Information Security
- Appointment Scheduling
- Call Management
- Consultative Sales
- Data Entry
- Call Center Operations
Affiliations
- Reading
- Mulitasking
Timeline
Customer Service Representative
Walmart
01.2024 - 06.2024
Receptionist
Abor Walk Healthcare
03.2023 - 02.2024
Data Entry Clerk
UPS Customer Center
05.2022 - 01.2023
Car Rental Agent
Auto Sales Industry
11.2021 - 03.2022
Delivery Driver
Amazon
01.2020 - 08.2021
High School Diploma -
Greenville High School
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