Kadarius Washington

Problem solver

Investigate and resolve issues with returned items, such as missing components, incorrect labeling, or system discrepancies.

Use internal systems and tools to research item history, customer return reasons, and inventory records.

Learning ambassador

Train new hires on standard operating procedures for processing customer returns, including scanning, sorting, and inspection.

Provide hands-on coaching and guidance to ensure employees understand quality and productivity expectations.

Indirect

Perform assigned indirect roles such as water spider, tote runner, or end of line.

Ensure workstations are consistently stocked with supplies like boxes, labels, and packing materials.

Warehouse deals

Inspect products for condition and assign appropriate grades (e.g., like sellable , unsellable, ILS)

Apply new barcodes or labels to reflect warehouse deal status.

Repackage items to meet resale standards, ensuring they are clean and properly labeled.

Customer Returns (CRET)

Inspect items for damage, defects, or signs of use to determine proper disposition.

Repackage sellable items according to company quality standards.

Identify and flag incorrect, fraudulent, or mismatched returns for further review.