Dynamic customer service professional with proven expertise at Walmart, excelling in complaint resolution and financial transaction management. Demonstrated analytical decision-making skills led to enhanced customer satisfaction and effective upselling. Known for maintaining composure under pressure while fostering teamwork and a positive shopping experience.
Hi, I’m
Kadasha Jackson
Millington
Summary
Overview
11
years of professional experience
1
Certification
Work History
Walmart
Digital Shopper
07.2023 - 11.2024
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
TurboTax
Customer Service Representative
01.2023 - 04.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online tax documets, improving overall user experience.
Family Dollar
Assistant Manager
01.2017 - 09.2021
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Walmart
Customer Service Representative
08.2019 - 04.2020
Job overview
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Ross Dress for Less
Customer Service Cashier
08.2018 - 04.2019
Job overview
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Contributed to achievement of sales targets through suggestive selling techniques.
McDonald's
Shift Leader
08.2013 - 08.2016
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Concorde Career CollegeMemphis,TN
Certified Dental Assistant from Dental Hygiene
07-2025
University Overview
- Professional Development: CPR and AED certified
- 3.6 GPA
Skills
- Effective Team leadership
- Financial Transaction management
- Customer support
- Priority setting
- Patience and composure
- Customer complaint resolution
- Analytical Decision-making
Certification
- First Aid/CPR Certified
- Certified Dental Assistant
Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsCareer advancementAccomplishments
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Digital Shopper
Walmart
07.2023 - 11.2024
Customer Service Representative
TurboTax
01.2023 - 04.2023
Customer Service Representative
Walmart
08.2019 - 04.2020
Customer Service Cashier
Ross Dress for Less
08.2018 - 04.2019
Assistant Manager
Family Dollar
01.2017 - 09.2021
Shift Leader
McDonald's
08.2013 - 08.2016
Concorde Career College
Certified Dental Assistant from Dental Hygiene
Similar Profiles
Charitha VemulaCharitha Vemula
Retail Associate (Part-Time) at WalmartRetail Associate (Part-Time) at Walmart
Felicia MaxwellFelicia Maxwell
Fashion Team Associate at WalmartFashion Team Associate at Walmart
Jennifer WingateJennifer Wingate
Personal Shopper at WalmartPersonal Shopper at Walmart
Stella GibsonStella Gibson
Cashier at WalmartCashier at Walmart
Sheldon PoeSheldon Poe
HVAC Technician Apprentice at Emcor - Walker J WalkerHVAC Technician Apprentice at Emcor - Walker J Walker