Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kadasia Hardeman

Conyers,GA

Summary

Wireless technology professional with comprehensive understanding of customer needs and technical solutions. Proven ability to drive customer satisfaction through effective problem-solving and communication. Reliable team player known for adaptability and achieving results in dynamic environments. Recognized for enhancing operational efficiency through meticulous attention to detail and effective time management. Strong team collaborator committed to maintaining workplace safety and delivering exceptional customer service.

Overview

4
4
years of professional experience

Work History

Warehouse Assistant

Federal Express
02.2024 - 08.2025
  • Executed prompt loading and unloading of delivery trucks for efficient distribution.
  • Prepared shipments by accurately picking, packing, and labeling merchandise.
  • Packaged and shipped orders to ensure safe and timely delivery to customers.
  • Maintained safe working environment through adherence to safety protocols and equipment inspections.
  • Cleaned warehouse in compliance with OSHA standards, promoting a secure working environment.
  • Operated forklifts and pallet jacks to facilitate swift movement of goods.
  • Assisted with stock takes and cycle counts to enhance inventory accuracy.
  • Consistently maintained workspace cleanliness, ensuring clear aisles for safety.

Warehouse Assistant

Amazon
09.2023 - 11.2024
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
  • Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
  • Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
  • Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.

Wireless Sales Associate

TROC Global
02.2021 - 11.2023
  • Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
  • Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
  • Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.

Customer Service Manager

Old Navy
02.2022 - 09.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Education

Associate of Arts - Psychology

Albany State University
Albany, GA
05.2021

Skills

  • Time management
  • Attention to detail
  • Customer service
  • Team collaboration
  • Maintaining workplace safety
  • Order picking
  • Problem-solving
  • Picking and processing
  • Cleaning and organization
  • Shipping and packaging
  • Order picking and processing
  • Decision-making
  • Documentation and reporting
  • Order fulfillment
  • Receiving shipments

Languages

Korean
Limited Working
Spanish
Limited Working

Timeline

Warehouse Assistant

Federal Express
02.2024 - 08.2025

Warehouse Assistant

Amazon
09.2023 - 11.2024

Customer Service Manager

Old Navy
02.2022 - 09.2023

Wireless Sales Associate

TROC Global
02.2021 - 11.2023

Associate of Arts - Psychology

Albany State University

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