Kadasia Johns
Chicago,IL
Summary
Positive Front Office Supervisor with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
Tishmanhotels
Chicago, IL
02.2024 - Current
- Monitored guest check-in and check-out procedures.
- Ensured proper customer service standards were met.
- Handled customer complaints in a professional manner.
- Supervised front office staff, including hiring and training new employees.
- Coordinated with other departments to ensure smooth operations.
- Maintained accurate records of all guests' bookings and payments.
- Performed miscellaneous job-related duties as assigned by management personnel .
- Kept close eye on front desk to promptly address and resolve issues.
Front Desk Receptionist
W Hotel City Center
Chicago, IL
04.2022 - 02.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Cashier
Walmart
Chicago, IL
08.2019 - 02.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Intern
CTA Headquarters
Chicago, IL
06.2019 - 08.2019
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Proofread documents before submitting them for review.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Organized information from multiple sources into accessible formats for easy retrieval.
- Attended conferences and trade shows related to the organization's field of expertise.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Education
High School Diploma -
NORTH LAWNDALE COLLEGE PREP
Chicago, IL06-2021
Skills
- Administrative tasks
- Concierge services
- Daily shift oversight
- Persuasion skills
- Issue handling
- Strong leadership
- Documentation and control
- Guest check-in and check-out
Accomplishments
- Honor Roll
- Perfect Attendance
Affiliations
- Community Service
Timeline
Front Office Supervisor
Tishmanhotels
02.2024 - Current
Front Desk Receptionist
W Hotel City Center
04.2022 - 02.2024
Cashier
Walmart
08.2019 - 02.2022
Intern
CTA Headquarters
06.2019 - 08.2019
High School Diploma -
NORTH LAWNDALE COLLEGE PREP
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