Kadavia Fields
Dublin,GA
Summary
Driven professional with a proven track record at Pilot Flying J Travel Center, excelling in customer service and problem-solving. Skilled in active listening and data entry, I enhanced customer loyalty and streamlined warehouse operations, significantly boosting productivity. Demonstrates critical thinking and coordination, ensuring high-quality outcomes in fast-paced environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pilot Flying J Travel Center
01.2024 - 08.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Picker Packer
Perry Ellis International
03.2021 - 10.2023
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Support Worker
Touched By An Angel Healthcare
03.2019 - 04.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Education
GED -
Lucy C Laney
Augusta, GA05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Paperwork Processing
- Prioritization
- Staff Training
- Filing
- Multi-line phone talent
- Coordination
- Sales expertise
Timeline
Customer Service Representative
Pilot Flying J Travel Center
01.2024 - 08.2024
Picker Packer
Perry Ellis International
03.2021 - 10.2023
Support Worker
Touched By An Angel Healthcare
03.2019 - 04.2020
GED -
Lucy C Laney
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