Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kadaysia Beal

Jackson,MS

Summary

Award-winning customer support professional. which has advanced quickly in all positions. Motivated to perform at peak levels and exceed company goals and expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Financial Crimes Card Claims Analyst I

Trustmark
07.2024 - Current
  • Provide support to internal contacts within departments and customers to ensure proper handling claims.
  • All associated claims, including affidavits/declarations will be processed, based on the consideration of Regulations E and Regulations Z that must be followed, both Federal and Card Association regulations. This will include handling all claims and disputed activity on customer accounts related to fraudulent or unauthorized activity on cards (Representments and Rebuttal Letters). Analyst will process second phase to claims if presented by the merchant in the representment stage, which will require further investigation.
  • Provide department support to the department for all daily reports that must be worked to ensure proper handling of all issues. Assure the regulatory and internal timeframes are met to avoid compliance violations, which include but are not limited to issuance of credit, reversal of fees, and mailing appropriate notifications to customers, case closure timeframes.
  • Provide departmental support of all imaging of work processed in the area to ensure all documentation is handled properly by type.
  • Provide backup to all other roles within Financial Crimes Card Claims on an as needed basis.
  • Perform additional duties as assigned.

Card Services Specialist

Trustmark National Bank
01.2023 - 07.2024
  • Provide general inquiry assistance for Trustmark Card products for internal and external clients such as balance information, transaction detail, payment information, due date, card issuance information and research requests
  • Handle monetary card maintenance including Speedpay payments, research and correction of payment errors, and finance charge and fee referrals
    Handle non-monetary maintenance such as address changes, closing accounts, name changes, blocking and reorder of card(s), processing returned cards, adding signers, and reporting of fraudulent transactions to national networks
    Provide departmental support which will include one or more of the following: processing vector, uploading statements, handling suspect and/or NSF reports, generating cards from HOTC report and TSYS reporting, maintain and settle PIX system, handling MasterCom, process chargebacks and ticket retrievals, or ATM transaction settlements including handling ATM disputes and ATM fraud
  • May be called on an as needed basis to provide support to the Card Services Security Department by working MasterCard and Visa Alert notifications of compromised cards including customer notifications, account maintenance, and establishing new cards in both Card base and TSYS
  • Provide Departmental Support for image station to insure customer files are maintained accurately
  • Perform additional duties as assigned.

BARISTA

Target (Starbucks)
06.2018 - 01.2023
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Cleaned counters, machines, utensils and seating areas daily
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Made and served brand-specific café beverages with focus on speed, quality and consistency
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Bachelor Of Science - Healthcare Administration

Jackson State University
MS
05.2025

Associate Of Arts -

Hinds Community College
MS
12.2021

High School Diploma -

Provine High School
MS
05.2018

Skills

  • Adaptability and Flexibility
  • Hospitality and Professionalism
  • Interpersonal and written communication
  • Claim investigation
  • Active Listening
  • Decision-Making
  • Critical Thinking
  • Fraudulent Claims Investigation

Certification

Registered Pharmacy Technician

First Aid/ CPR

Timeline

Financial Crimes Card Claims Analyst I

Trustmark
07.2024 - Current

Card Services Specialist

Trustmark National Bank
01.2023 - 07.2024

BARISTA

Target (Starbucks)
06.2018 - 01.2023

Associate Of Arts -

Hinds Community College

High School Diploma -

Provine High School

Bachelor Of Science - Healthcare Administration

Jackson State University

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Kadaysia Beal