Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kadaysia Dash

Lakeland,FL

Summary

Accomplished Human Resources Specialist with a proven track record at Maximus Call Center, enhancing customer loyalty and streamlining HR processes. Expert in HR policies and payroll administration, coupled with exceptional customer relations skills. Achieved significant improvements in employee onboarding and benefits administration, ensuring compliance and satisfaction.

Overview

1
1
year of professional experience

Work History

Human Resources Specialist

Military
05.2024 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.

Customer Service Representative

Maximus Call Center
11.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Psychology

Hillsborough Community College
Tampa, FL

Lake Gibson Senior High School
05.2022

Skills

  • Customer Relations
  • HR policies and procedures
  • Training and mentoring
  • Training development
  • Payroll Administration
  • Employee Onboarding

Timeline

Human Resources Specialist

Military
05.2024 - Current

Customer Service Representative

Maximus Call Center
11.2023 - 03.2024

Psychology

Hillsborough Community College

Lake Gibson Senior High School

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Kadaysia Dash