Kadday Squire
Marietta,GA
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CVS Health
02.2022 - 05.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Peak Prism Inc.
12.2019 - 11.2021
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Customer Service Representative
Apple Customer Service
01.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Arts - Business Administration
Clark Atlanta University
Atlanta, GASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Complaint Handling
- Microsoft Excel
- Client Relations
- Professional telephone demeanor
Timeline
Customer Service Representative
CVS Health
02.2022 - 05.2024
Customer Service Representative
Peak Prism Inc.
12.2019 - 11.2021
Customer Service Representative
Apple Customer Service
01.2017 - 08.2019
Bachelor Of Arts - Business Administration
Clark Atlanta University
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