Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaddijatou Yingi

Houston,TX

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Stocking Associate

Walmart
Houston, TX
05.2023 - 06.2023

.

  • Received shipments of merchandise and stocked shelves according to store requirements.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Assisted customers in locating products on the shelf or in the backroom.
  • Performed inventory counts of merchandise on a regular basis.
  • Ensured all products were correctly priced and tagged before stocking shelves.
  • Checked expiration dates on perishable items to ensure freshness.
  • Inspected returned merchandise for damage prior to restocking shelves.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.

Sales Associate

Floor & Decor
Houston, TX
03.2016 - 06.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Demonstrated product features and benefits for customers' needs.

Sales Associate

Ross Dress for Less
Houston, TX
02.2014 - 03.2015
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Tracked sales performance metrics to identify trends in the market place.

Education

High School Diploma -

Alief Elsik High School
Houston, TX

Skills

  • Focused On Customer Satisfaction
  • Adherence To High Customer Service Standards
  • Customer Support
  • Customer Rapport Building
  • Data Management
  • Information Protection
  • Inbound And Outbound Calling
  • Experience Optimization
  • Documentation Skills
  • File Management

Certification

  • Certified Nursing Assistant (CNA)

Timeline

Stocking Associate

Walmart
05.2023 - 06.2023

Sales Associate

Floor & Decor
03.2016 - 06.2019

Sales Associate

Ross Dress for Less
02.2014 - 03.2015

High School Diploma -

Alief Elsik High School
Kaddijatou Yingi