Kade Haan
Stock Clerk
Newnan,GA
Summary
Personable Grocery Clerk offering 4 years of experience in front-end and backroom store activities. Demonstrated skill with train track operations, relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Diligent Grocery Clerk with hands-on experience bagging and carrying groceries. Locates and pulls merchandise, checks prices and bags items with care to avoid damage. Proficient in POS system operations. Energetic Grocery Clerk bringing 4 years of experience in customer-oriented and fast-paced environments. Recognized consistently for delivering outstanding customer service. Highly-knowledgeable in retail operations and various front-end employee roles and functions. Focused Grocery Clerk with strong understanding of retail operations. Offering excellent experience in high-volume settings. Highly service-minded and professional with customers and employees alike.
Overview
10
10
years of professional experience
Work History
Grocery Clerk
Publix
Newnan, GA
02.2017 - Current
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Checked for outdated and overripe grocery items and removed from inventory.
- Checked aisles for spills or stock issue and made quick clean-up.
- Assisted over 10 customers daily with buying experience to increase customer satisfaction ratings
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Maintained adequate product levels in check-out lines and end-cap displays by timely re-stocking of merchandise.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Retrieved items for customers and verified prices.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Recommended products to customers to drive sales.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
Server
Red Robin
Newnan, GA
04.2018 - 04.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Prepared beverages and filled food orders for customers.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Served 8 tables at once keeping up with each and every tables needs. Staying calm under high stress situations in order to keep the customers satisfied
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Trained incoming staff on restaurant practices and procedures.
- Asked customers for feedback, solved problems, provided additional items and refills throughout meal.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shift Manager
Jimmy Johns
Carrollton, GA
09.2016 - 08.2017
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Trained back-up associates and led crew members in managing operations of storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
Customer Service
Junction Lanes
Newnan, GA
06.2014 - 08.2016
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized birthday parties for children. Set dates and took counts of how much food and beverages they would need before hand. Scheduled lane reservations and took payments. Also hosted said parties and make sure the parents aren't stressed and the kids are having a good time
- Kept lanes clean and maintained the arcade. Made sure all machines were working properly and at times fixed certain machines.
- Counted drawers to make sure they were correct and monitored money made in that day. Set the drawers up for the next morning with the right amount of bills and change
- Closed down weekend nights making sure the business was in shape for the next shift
Education
GED -
Northgate High School
Newnan 05.2015 - 05.2015
Skills
Product processing
Department operations
Price checking
Food safety understanding
Customer service-focused
Merchandise organization
Cashier experience
Written and oral communication
Removing defective products
Quality control guidelines
Product stocking
Cleaning skills
Operating pallet jacks
Escorting customers
Resupplying cash register lines
Safety standards and protocols
Grocery equipment
Inspecting merchandise
Monitoring inventory
Assisting customers
Shelf organizing
Rotating products
Product knowledge
Employee training
Fixing displays
Retail Sales
Memorization and recall aptitude
Placing orders
Basic math
Timeline
Server
Red Robin
04.2018 - 04.2021
Grocery Clerk
Publix
02.2017 - Current
Shift Manager
Jimmy Johns
09.2016 - 08.2017
GED -
Northgate High School
05.2015 - 05.2015
Customer Service
Junction Lanes
06.2014 - 08.2016