Kade Hilles
Port Orange,FL
Summary
Highly motivated Customer Service Representative with 6 years of proven experience in providing exceptional customer support. Skilled in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Adept at building strong rapport with customers and sustaining positive relationships. Seeking an opportunity to utilize skills and contribute to a dynamic team. Demonstrated meticulous attention to detail in maintaining accurate product information across company database and official website, consistently exceeding customer service expectations through prompt and courteous responses to inbound calls.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Breg Inc.
09.2023 - Current
- Handle 75+ daily calls, enhancing customer satisfaction and retention.
- Process 150+ orders daily, ensuring accuracy and efficiency.
- Troubleshoot medical equipment issues, achieving high resolution success.
- Collaborate with teams to streamline processes and improve response times.
- Analyze feedback to propose solutions, driving measurable retention improvements.
- Consistently exceed performance targets, handling high call volumes efficiently. Develop and maintain comprehensive product knowledge to provide accurate information to customers.
Customer Service Representative
Monograph
03.2020 - 09.2023
- Provided exceptional customer service by promptly responding to inquiries and addressing customer concerns, resulting in a95% customer satisfaction rate
- Developed and kept strong relationships with customers, ensuring repeat business and increased customer loyalty
- Resolved customer complaints and issues efficiently, utilizing problem-solving skills and empathy to ensure a positive resolution
- Collaborated with cross-functional teams to improve customer service processes, resulting in a20% reduction in response time and increased overall efficiency
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Capital One
01.2019 - 03.2020
- Assisted customers over the phone, providing exceptional service and resolving inquiries regarding product information, pricing, and returns
- Managed a high-volume customer service desk, ensuring efficient and accurate processing of transactions, while maintaining a positive and welcoming atmosphere for customers
- Interacted with diverse customer base, actively listening to their needs and concerns, and problem-solving to meet their unique requirements, resulting in increased customer satisfaction and loyalty
- Assisted customers with inquiries, consistently achieving a customer satisfaction rating of over95% through effective problem-solving and clear communication
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
Timeline
Customer Service Representative
Breg Inc.
09.2023 - Current
Customer Service Representative
Monograph
03.2020 - 09.2023
Customer Service Representative
Capital One
01.2019 - 03.2020
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