Kade Mandell
Spokane,WA
Summary
Organized Front Office Coordinator known for high productivity and efficient task completion. Skilled in customer service, appointment scheduling, and office management skills and software. Excel in communication, problem-solving, and multitasking to ensure smooth front office operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Lakeside Dental
Greenacres, WA
10.2024 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Assisted in training of new front office staff, sharing best practices and procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments daily.
- Took initiative to resolve customer complaints quickly and efficiently.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
Clinic Supervisor
Apple Valley Dental & Braces
Spokane, WA
04.2024 - 10.2024
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Oversaw budget management, optimizing resource allocation while maintaining quality standards.
- Collaborated with other healthcare professionals to develop multidisciplinary treatment plans for complex cases.
- Greeted, checked in, checked out, and scheduled patients.
- Tasked with ensuring the next day's schedule was full, production was met, and numbers remained high.
- Addressed operational issues promptly to minimize impact on clinic services.
- Explained policies, procedures and services to patients.
- Supervised internal and external communications by answering queries and complaints.
- Ensured that all equipment was properly maintained and calibrated according to established standards.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Tracked, organized and counted clinic stock and supplies.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Monitored inventory levels of supplies and equipment, ordering additional items as needed.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
Patient Resources Coordinator
CHAS Health
Spokane, WA
08.2022 - 04.2024
- Developed patient education materials to enhance understanding of treatment options.
- Established referral relationships with community organizations to support patients' needs.
- Established partnerships, created resource guides, and provided support services to diverse populations.
- Analyzed community needs, developed resources, and advocated for marginalized populations.
- Successfully guided clients through insurance options, maximizing coverage while minimizing costs.
- Provided personalized assistance for individuals seeking health insurance coverage during enrollment periods. Assisted clients in navigating Medicaid insurance enrollment process and understanding coverage options.
- Provided education on Medicaid eligibility criteria and benefits to individuals seeking assistance.
- Collaborated with healthcare providers to facilitate enrollment in Medicaid programs for eligible patients. Utilized strong communication skills to explain complex insurance information clearly to clients.
Front Office Receptionist
CHAS Health
Spokane, WA
06.2021 - 08.2022
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Barista
Dutch Bros
Pasco, WA
01.2019 - 06.2021
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Facilities
Canyon Lakes Golf Course
Kennewick, WA
01.2018 - 01.2019
- Enhanced player understanding of game rules by providing clear explanations and demonstrations.
- Facilitated better communication between players and coaches by acting as an intermediary when needed.
- Established a safe environment for youth players by enforcing rules and promoting sportsmanship.
- Managed game clock accurately, adhering closely to league guidelines regarding timeouts and other stoppages.
Youth Basketball Referee
Kennewick Parks And Recreation
Kennewick, WA
08.2017 - 04.2018
- Enhanced player understanding of game rules by providing clear explanations and demonstrations.
- Facilitated better communication between players and coaches by acting as an intermediary when needed.
- Established a safe environment for youth players by enforcing rules and promoting sportsmanship.
- Managed game clock accurately, adhering closely to league guidelines regarding timeouts and other stoppages.
Education
High School Diploma -
Southridge High School
Kennewick, WA06-2019
Skills
- Office supplies inventory management
- Record preparation
- Filing
- Departmental support
- Clinical Leadership
- HIPAA Compliance
- Effective Communication
- Training and mentoring
- Operational management
- Dental and Orthodontic Insurance Verification and billing
- Clinical safety
- Dentrix Software Proficiency
- Medical Records Management
- Patient Flow
- Team Meetings
- Teamwork and Collaboration
- Dental and Orthodontic treatment plans
Certification
- Dental Assisting License
References
References available upon request.
Timeline
Front Office Coordinator
Lakeside Dental
10.2024 - Current
Clinic Supervisor
Apple Valley Dental & Braces
04.2024 - 10.2024
Patient Resources Coordinator
CHAS Health
08.2022 - 04.2024
Front Office Receptionist
CHAS Health
06.2021 - 08.2022
Barista
Dutch Bros
01.2019 - 06.2021
Facilities
Canyon Lakes Golf Course
01.2018 - 01.2019
Youth Basketball Referee
Kennewick Parks And Recreation
08.2017 - 04.2018
- Dental Assisting License
High School Diploma -
Southridge High School
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