Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Kade Rathbun

Fairview,USA

Summary

IT Analyst with a proven ability to resolve technical issues quickly, reduce downtime, and improve system performance. Skilled in high-pressure environments, with strong problem-solving, time management, and a focus on fast, user-centered support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT ANALYST, IT SUPPORT

NORSK HYDRO
Portland, OR
09.2023 - Current
  • Installing, configuring, and supporting computer hardware, operating systems, and infrastructure components to maintain smooth daily operations.
  • Monitoring and maintaining site-specific computer systems and applications, ensuring compliance with both global and local IT standards.
  • Resolving technical incidents efficiently by following structured workflows and collaborating with global IT teams to address infrastructure and application-related issues, including providing on-call support outside regular hours to minimize total system downtime.
  • Supporting deployment and implementation of new IT applications, reducing downtime and improving end-user experience.
  • Prioritizing multiple tasks effectively, consistently meeting IT Service Level Agreements (SLAs) in a fast-paced manufacturing environment.
  • Developed a custom PowerApp for internal tracking of produced metal, increasing site accountability and addressing an estimated $100K in annual lost product.
  • Supported 3,000 on-site employees and over 10,000 devices at Whirlpool's largest U.S. manufacturing center.

DESK-SIDE SUPPORT TECHNICIAN

POMEROY TECHNOLOGIES
Clyde, OH
02.2023 - 07.2023
  • Delivered I.T. technical support services to educational faculty and administration.
  • Enrolled, deployed, and serviced over 1,200 Windows, Chrome, and smart devices in a school environment.
  • Lowered prior service level agreement times by over 3.5 days upon assignment.
  • Supervised creations and management of end-user accounts, ensuring accurate access privileges based on security best practices and policies.

DESKTOP SUPPORT SPECIALIST

NORTHEAST OHIO NETWORK FOR EDUCATIONAL TECHNOLOGY
Brooklyn, OH
10.2021 - 07.2022
  • Configured hardware, software, and A.V. work stations for administrative and production employees.
  • Quickly and accurately responded to over 15+ daily client incident tickets within service level agreement times.
  • Assisted remote employees with issues such as VPN access, Active Directory group permissions, and software installation.

Education

ASSOCIATE OF APPLIED SCIENCE - COMPUTER INFORMATION SYSTEMS

TERRA STATE COMMUNITY COLLEGE
Fremont, OH
05.2020

Skills

  • ServiceNow
  • Google Admin Suite
  • Zscaler
  • SAP
  • Oracle
  • Active Directory management
  • Network troubleshooting
  • Device deployment
  • Help desk support
  • Remote management software
  • Cybersecurity
  • Multitasking
  • Problem-solving

Certification

  • CCNA Routing and Switching: Introduction to Networks, Cisco
  • CCNA Routing and Switching: Routing and Switching Essentials, Cisco
  • CCNA Routing and Switching: Scaling Networks, Cisco
  • CCNA Routing and Switching: Connecting Networks, Cisco
  • TestOut: Certified PC Pro, TestOut

Personal Information

Title: IT Analyst

Timeline

IT ANALYST, IT SUPPORT

NORSK HYDRO
09.2023 - Current

DESK-SIDE SUPPORT TECHNICIAN

POMEROY TECHNOLOGIES
02.2023 - 07.2023

DESKTOP SUPPORT SPECIALIST

NORTHEAST OHIO NETWORK FOR EDUCATIONAL TECHNOLOGY
10.2021 - 07.2022

ASSOCIATE OF APPLIED SCIENCE - COMPUTER INFORMATION SYSTEMS

TERRA STATE COMMUNITY COLLEGE

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