Kade Reid
Eden,NC
Summary
Adept at fostering customer loyalty and streamlining operations, I leveraged my cleanliness and phone etiquette skills at Delicious, Starpizza, and Zaxbys Restaurant to enhance service quality. My efforts in upselling and efficient complaint handling significantly contributed to increased repeat business and revenue, showcasing my ability to drive results and maintain high standards.
Inbetween my career opportunities I was also acting as the primary caretaker for my children. I am energized and prepared to reenter the workforce with hopes of expanding my potential and experience for a long lasting career.
Overview
5
5
years of professional experience
Work History
Bakery Cashier
Delicious
04.2022 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
- Contributed to increased revenue by upselling bakery items during peak business hours.
- Increased repeat business by fostering positive relationships with customers through engaging conversations about their preferences or needs.
Head Hostess/Pizza Delivery Driver
Starpizza
07.2020 - 10.2020
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
Customer Service Specialist Head Cashier
Zaxbys Restaurant
08.2017 - 04.2018
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Implemented loss prevention strategies, reducing incidents of theft and shrinkage in the store.
Education
High School Diploma -
Walter Hines Page Highschool
Greensboro, NC06.2020
Skills
- Cleanliness
- Food Preparation
- Phone Etiquette
- Handling Complaints
- Microsoft/ Computer Literacy
- Leadership
- Multitasking/ Adaptability
- Time Management
- Punctual and Reliable
- Team Collaboration
Timeline
Bakery Cashier
Delicious
04.2022 - 06.2022
Head Hostess/Pizza Delivery Driver
Starpizza
07.2020 - 10.2020
Customer Service Specialist Head Cashier
Zaxbys Restaurant
08.2017 - 04.2018
High School Diploma -
Walter Hines Page Highschool
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