Kade Singleton
Laurel,MD
Summary
Well-qualified IT Asset professional with collaborative approach to asset management, investor relations and performance monitoring. Good listening, team-building and data analysis skills. Attentive in directing financial operations, developing policies and maintaining compliance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hardware Asset Manager
Nelson Enterprise Technology Services
Washington, DC
07.2023 - Current
- Maintain the accuracy of all assets in the Service Management System (Service Now).
- Manage access to all assets following Federal Government policies and guidelines.
- Manage a small team of resources dedicated to the management of software and hardware assets.
- Maintain and monitor Government-Furnished end user software licenses and maintenance agreements.
- Manage and document all received hardware and software assets.
- Prepare Shipments and track shipments of GFE and Customer Support (Tier2)
- Receive and inventory assets/items ordered via purchase order/credit card
- Draft monthly spending/budget reports for individual OA’s corresponding ticket requests for the month
- Inventory of returned assets, user profile update (disassociate from user/close related tasks) and return to COE or OA stock
- Fulfill equipment requests for from Tier 2 technicians
- Update Personal Property Hand Receipt (PPHR) app for users to sign upon receiving equipment
- Serves as front line Asset Management and manage service request tickets for consumables
- Process loaner machine requests
- Receive, inventory, and manage all consumable assets such as Monitors, Smartphones, Wireless Hotspots, servers, and various cable connections/adapters
- Collaborated with other departments such as accounting and legal to ensure timely completion of transactions related to assets.
- Provided guidance on asset allocation models based on individual goals or objectives.
- Negotiated terms of agreements with external vendors and partners.
- Ensured compliance with regulatory requirements and internal policies related to assets.
Hardware Asset Manager
Focused Management, Inc.
Washington, DC
07.2021 - 07.2023
- Managing IT hardware assets and maintaining asset records
- Responsible for customer outreach for resolving issues and updating tickets in ServiceNow
- Creating Disposal Reports and Disposal Decision Memos to dispose of unused IT hardware
- Prepping equipment for disposal by ensuring removal of drives from data-bearing devices, toner from decommissioned printers, and any identifiable asset tags
- Scheduling disposal runs with the reapproved list of authorized disposal entities
- Completing service forms for disposed assets and updating asset forms for disposed assets in CMDB
- Handling shipping and receiving of new and old assets and consumables
- Ensuring effective management of the CMDB and ensuring data accuracy
- Assist with procurement to maintain stock level thresholds
- Created processes to ensure accurate tracking and reporting of all assets under management.
- Collaborated with other departments such as accounting and legal to ensure timely completion of transactions related to assets.
- Provided guidance on asset allocation models based on individual goals or objectives.
- Ensured compliance with regulatory requirements and internal policies related to assets.
Jr. Desktop Support Technician
Focused Management, Inc.
Washington, DC
11.2019 - 07.2021
- Office Migration: Helped coordinate the transition of company resources from two locations to one central location
- Ensured all equipment was accounted for and kept track of before and after migration
- Redeploy users equipment to meet specific requirements and perform any troubleshooting needed
- Kept track of migration progress by updating ticket system and organizing spreadsheets
- Determined what could be disposed of and coordinated how equipment would be disposed
- Maintained unassigned equipment, consumables, and accessory inventories by conducting a monthly inventory of Asset Management stockrooms (over 4,000 assets)
- Received physical assets and equipment and documented assets into ServiceNow
- Hardware Disposal: Ensured removal of drives from data-bearing devices and toner from decommissioned printers
- Updated Asset Records (Ars) in ServiceNow
- Wiped asset hard drives and smartphones
- Provided wiped hard drives to AM
- Packaged assets for disposal
- Generated lost/stolen reports for assets while working on the iPhone refresh project: Contacted users regarding loss report to obtain information about what asset was lost and how it was lost
- Created a new ServiceNow Incident in the user’s name with the information obtained for the lost or stolen asset
- Linked the Configuration Item to the Incident
- Updated the description field with the name of the user reporting the loss
- Created a task from the incident for the asset record to be updated by Asset Management
- Wall-to-Wall Inventory: Verified in-stock and all accessible network equipment within ServiceNow
- Worked with Asset Owners to perform due diligence for unverified assets
- Updated inventory within ServiceNow and created lost/stolen reports/memos when necessary
- Dell Laptop Refresh Project: Receive and inventory 2,500+ laptops into CMDB
- Confirm correct models and functioning before being prepared to Image
- Deploy and follow up with users to ensure the machine is functioning properly
- Submit proper paperwork to prove work completed, Hardware receipt form
- IPhone Refresh Project: Provided iPhone Activation and Enrollment support
- Sent user(s) an asset received/returned form
- Wiped each returned asset using MacBook and updated asset record to note wiping is complete
- Supported the receiving, managing, and tracking of CFPB IT hardware and software assets
- Maintained hardware information and assignees database as defined by CFPB IT asset policy
- Tracked software assets (e.g., software license, license keys, version, and renewal information), including recovery of licenses/keys when customers are off-boarded
- Adhered to Federal and CFPB policies and SOPs to dispose of assets that have become excess property or non-functional, including degaussing
- Communicated with management about any recurring user issues.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
- Resolved customer service requests in a timely manner according to established SLAs.
- Created detailed documentation of all tasks performed on user's computers.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Sales Associate
Footlocker Inc.
Washington, DC
01.2017 - 08.2018
- Assisted customers with their shopping needs and provided suggestions on company products
- Worked with team members in prioritizing customer satisfaction.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
Education
Hampton University
05.2022
Skills
- Microsoft Office Suite
- MacBook & PC Support
- ServiceNow
- IT Hardware
- IT Software
- Hardware Disposal
- IPhone Refresh & Support
- Asset Management
- Customer Support
- Property Management
- Asset Optimization
- Risk Management
Certification
Certified AWS Cloud Practitioner, AWS
Timeline
Hardware Asset Manager
Nelson Enterprise Technology Services
07.2023 - Current
Hardware Asset Manager
Focused Management, Inc.
07.2021 - 07.2023
Jr. Desktop Support Technician
Focused Management, Inc.
11.2019 - 07.2021
Sales Associate
Footlocker Inc.
01.2017 - 08.2018
Hampton University
Certified AWS Cloud Practitioner, AWS
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