Kadedra Green
Massage Therapist
Columbus,Ohio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Discover Card
New Albany, OH
01.2020 - 03.2023
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Cashier/Stocker
Wamart Supercenter
Lewis Center, OH
05.2015 - 10.2018
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
Environmental Service Technician
Children Hospital
Columbus, Ohio
01.2013 - 04.2015
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Monitored spaces for environmental safety hazards.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Developed and maintained personable and professional rapport with staff and customers to support satisfaction.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
Education
Associate Of Business Administration - Massage Therapy
Columbus State Community College
Columbus, OH 01.2021 - Current
Skills
Sales expertise
Complaint resolution
Route dispatch
CRM
Recordkeeping strengths
Retail materials management
POS systems expert
Stock management
Administrative support
Warehousing functions
Service standard compliance
Creative problem solving
Money handling abilities
Medical terminology knowledge
International sales support
Strategic sales knowledge
Stocking and replenishing
Technical Support
Multi-line phone talent
Shipping procedures understanding
Order fulfillment
Retail store support
Receiving support
Staff education and training
Professional telephone demeanor
Timeline
Associate Of Business Administration - Massage Therapy
Columbus State Community College
01.2021 - Current
Customer Service Representative
Discover Card
01.2020 - 03.2023
Cashier/Stocker
Wamart Supercenter
05.2015 - 10.2018
Environmental Service Technician
Children Hospital
01.2013 - 04.2015