Experienced with the ability to train and motivate co-workers and management to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.
Overview
12
12
years of professional experience
Work History
Production Operator
Illuminate Usa
01.2024 - Current
Controlled quality of finished products with regular inspections and non-destructive tests
Performed quality control inspections, identifying and rectifying defects
Worked with shipping and receiving personnel to coordinate product shipments
Monitored product quality to ensure compliance with standards
Welder
Honda Manufacturing
03.2023 - 01.2024
Operated MIG and TIG welding equipment to fabricate metal components.
Interpreted blueprints and technical drawings to ensure accurate construction.
Conducted quality inspections on welds, identifying defects and implementing corrective actions.
Developed and maintained standard operating procedures to enhance process consistency.
Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
Reduced material waste with careful planning and accurate cutting of metal components.
Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
Collaborated with production teams to optimize workflow and reduce downtime.
Inspected welds and checked critical measurements to meet specifications.
Increased production efficiency with expert time management skills and adherence to projects.
Inspected welds for accuracy and conformance to specifications.
Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
Customer Service Representative
Discover Card
04.2019 - 02.2023
Identified upselling opportunities while maintaining excellent customer service standards
Processed orders, forms, applications, and requests efficiently
Calmly dealt with irate customers by offering constructive solutions in a professional manner
Liaised with logistics department to ensure timely delivery of products to customers
Cashier
Walmart
04.2013 - 10.2018
Used problem-solving skills to address discrepancies in pricing or product information
Maintained confidentiality of customer transactions and personal information as per company policy
Processed customer exchanges and returns for merchandise issues
Weighed items and determined correct prices based on code and amount