Kadedra Snell
Banking Operations
Fayetteville
Summary
Visionary Professional who achieves unprecedented results through innovation, initiative, and resourcefulness. Thrives in ambiguous circumstances with minimal direction and resources. Strong ability to gather and compile best practices from throughout the organization. A natural relationship builder who enrolls others to support positive change.
Overview
12
12
years of professional experience
Work History
Volunteer Firefighter
Stoney Point
01.2020 - Current
- Administer first aid and cardiopulmonary resuscitation to injured persons, respond to 911 emergency calls and other calls for assistance such as automobile and home accidents
- Participate in seminars, courses, and conferences to learn first responder techniques and other assigned duties.
- Assessed and repaired fire extinguishers and various fire equipment for stations.
- Conducted thorough tests and inspections of gear, equipment, and tools to stay ready for every type of fire.
- Laid and connected hoses, held nozzles, and directed water streams as part of fire suppression activities at active scenes.
- Administered first aid and conducted emergent response management.
- Prepared incident reports detailing personnel, location, and results of each call.
- Performed maintenance on water tanks, fire hoses, and other firefighting equipment.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Inspected fire and life safety systems and equipment for proper placement at properties.
- Filled firetrucks with water, sandbags, and gas to maintain a proper supply of materials in trucks.
- Inspected alarms, hydrants, sprinkler systems, and standpipe systems for operational use to minimize incidents.
Operations Service Supervisor
First Citizens Bank
07.2019 - 03.2022
- Develops and implements plans to improve communication between employees and departments, while ensuring the Department activities are compliant with audit, and risk management policies
- Responsible for staffing-related activities, such as training on department procedures and preparing weekly reports of branch functions.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Implemented policies and standard operating procedures for continuous improvement.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary, and productivity goals.
- Provided personalized, friendly, and knowledgeable services to drive customer satisfaction, increase new account production and attain each monthly target.
- Managed staff hiring, training, and supervision.
- Oversaw, coached, and evaluated five employees.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Teller II
Orion Federal Credit Union
02.2018 - 11.2018
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on the use of banking websites and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Teller
International Bank of Commerce
10.2016 - 02.2018
- Processed all new account transactions; assisted customers in their selection of various accounts and financial services; cross-sold the Bank's products and services; opened, maintained, and closed all account types; performed branch clerical duties; other duties as assigned.
- Maintained friendly and professional customer interactions.
- Counted, verified, and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Personal Banker
Armed Forces Bank
07.2016 - 10.2016
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify a portfolio.
Central Checkout (Cashier)
Post Exchange
10.2014 - 07.2016
- Performed transactions for customers and gave correct change
- Answered telephone and greeted customers
- Prepared inventory, trained new employees, and prepared money for deposits to the bank
- Performed no sales/voids, stocks, and calculated fees and taxes for purchases.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Demonstrated exceptional knowledge of process optimization about profit and loss.
- Delivered leadership to the executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Directed strategic workforce planning, performance management, and benefits administration.
Sales Associate
JCPenney Shoe Dept
06.2013 - 09.2014
- Performed transactions for customers and gave correct change
- Opened and closed the store
- Kept the racks and shelves stocked with merchandise
- Unloaded all merchandise from the delivery truck, organized merchandise, transferred merchandise from stockroom to store, and maintained a well-stocked store for customers including resetting floors to accommodate the customer and store
- Assisted Supervisor in ordering merchandise and record keeping including cash register deposits and receipts including calculating all monies in drawers and preparing for a drop
- Performed inventory and processed monies at the end of the day
- Performed no sales/voids
- Greeted customers, answered telephone calls, and transferred to the correct person.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for the sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Cashier
Fillin Station
10.2013 - 07.2014
- Assisted with the supervision of six employees
- Performed transitions for customers and gave correct change
- Answer telephone and greet customers
- Prepared inventory
- Trained new employees and prepared money for deposits to the bank
- Performed no sales/voids, stocked, and calculate fees and taxes for purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments, and issue receipts.
Education
No Degree - BSW
Fayetteville State University
Fayetteville, NC05.2024
High School Diploma -
Mitchell High School
Memphis, TN05.2013
Skills
- Operations Supervision
- Inventory Assessments
- Customer Satisfaction
- Sales Proposal
- Business Operations Management
- Team Leadership
- Team Relationships
- Customer Loyalty
- Inventory Control
- Branch Operations
- Professional Relationships
- Finance Operations
Timeline
Volunteer Firefighter
Stoney Point
01.2020 - Current
Operations Service Supervisor
First Citizens Bank
07.2019 - 03.2022
Teller II
Orion Federal Credit Union
02.2018 - 11.2018
Teller
International Bank of Commerce
10.2016 - 02.2018
Personal Banker
Armed Forces Bank
07.2016 - 10.2016
Central Checkout (Cashier)
Post Exchange
10.2014 - 07.2016
Cashier
Fillin Station
10.2013 - 07.2014
Sales Associate
JCPenney Shoe Dept
06.2013 - 09.2014
No Degree - BSW
Fayetteville State University
High School Diploma -
Mitchell High School
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