Asia Edwards
Indianapolis,IN
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
R1RCM - Through St. John's Health System
Indianapolis, IN
06.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Answered phones promptly in a professional manner.
- Managed incoming faxes related to patient registration processes.
Customer Account Specialist
Hands to Shoulders
Indianapolis, IN
02.2022 - 05.2024
- Provided exceptional customer service to customers with inquiries, complaints and requests.
- Resolved customer issues in a timely manner while maintaining excellent customer relationships.
- Processed account applications, credit memos, invoices, payments and other related documents.
- Verified account details by contacting customers directly via telephone or email.
- Maintained up-to-date records of customer interactions, transactions and changes in account status.
Customer Service Representative
Dial America
Indianapolis, IN
03.2019 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Arsenal Technical High School
Indianapolis, IN06-2018
Skills
- Customer Service
- Pre-Admission Requests
- Scheduling Diagnostic Procedures
- Patient Education
- Financial Procedures Adherence
- Registration management
- Multitasking and Organization
- HIPAA Compliance
- Quality Assurance
- Phone and Email Etiquette
- Team Leadership
Timeline
Patient Access Representative
R1RCM - Through St. John's Health System
06.2024 - Current
Customer Account Specialist
Hands to Shoulders
02.2022 - 05.2024
Customer Service Representative
Dial America
03.2019 - 02.2022
Arsenal Technical High School
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