Kadeejia Boyd
Forest,MS
Summary
Strategic Customer Service Advisor with 8 years of experience in researching and assessing business performance and developing solutions for optimization. Well-versed in identifying and deconstructing business strengths, weaknesses, opportunities, and threats. Superior performance in financial analysis and evaluation of industry trends and competitor strategy. Guide business owners in understanding and responding to specific problems and opportunities and developing strategic plans to meet business objectives and drive growth.
Overview
8
8
years of professional experience
Work History
Business Advisor
Legal Zoom
07.2022 - 12.2023
- Coached clients on business startup processes in throughout the US.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Met with small business owners to discuss organizations, what each hoped to achieve and what products and services would be offered.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Scheduled appointments and managed master calendar.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
- Utilized sales techniques to build customer interest and close sales.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Provided information about available products and services, membership details, and purchase advantages.
Inbound Sales Associate/Sales Mentor
Spectrum
10.2018 - 07.2022
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Documented details of calls and customer interactions.
- Worked with multiple means of communication within fast-paced environment.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Utilized automated systems to log and retrieve information.
- Utilized sales techniques to build customer interest and close sales.
- Managed recruitment, training and development for highly effective sales team.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Educated customers on product and service benefits, explaining features and answering questions.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Overcame objections using friendly, persuasive strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Implemented upselling techniques to increase revenue and move product.
Customer Service Representative
Apple
02.2018 - 10.2018
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Multi-tasked multiple systems while providing service and resolving customer issues, questions, comments or concerns.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
Team Leader
Coldstone Creamy
01.2016 - 08.2018
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Used proper techniques to prepare food and ingredients.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Greeted guests pleasantly and answered menu questions.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
Education
Associate of Applied Science - General Studies
Wake Technical Community College
Raleigh, NC05.2016
Skills
- Creative Problem Solving
- Oral & Written Communication
- Interpersonal Skills
- Risk Management
- Customer Support
- Sales Management
- Organizational Development
- Operations Management
- Planning and Execution
- Customer Service Management
- Business Analysis
- Training and Mentoring
- Performance Improvement
- Solution Implementation
- Business Planning
- Business Development
- Training Proficiency
- Strategic Development
Timeline
Business Advisor
Legal Zoom
07.2022 - 12.2023
Inbound Sales Associate/Sales Mentor
Spectrum
10.2018 - 07.2022
Customer Service Representative
Apple
02.2018 - 10.2018
Team Leader
Coldstone Creamy
01.2016 - 08.2018
Associate of Applied Science - General Studies
Wake Technical Community College
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