Shareef Blackman
Store Manager
New York,NY
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Storer Manager
USAPE LLC, A Bathing Ape
07.2021 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supervisor
Nike
02.2019 - 12.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Managed 30+ employees in delivering smooth, productive night shift operations.
- Assessed and adjusted staffing levels to meet operational demands.
Supervisor
SuperDry
10.2017 - 11.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Diploma -
William E. Grady High School
Brooklyn, NY 09.2009 - 05.2012
undefined
Borough Of Manhattan Community College
Manhattan, NY 08.2015 - 05.2016
Skills
Order management
Relationship building and management
Team leadership and coaching
Operations
Store displays
Staff training and development
POS systems
Staff Management
Bank deposit procedures
Accurate money handling
Opening and closing procedures
Timeline
Storer Manager
USAPE LLC, A Bathing Ape
07.2021 - Current
Supervisor
Nike
02.2019 - 12.2022
Supervisor
SuperDry
10.2017 - 11.2019
undefined
Borough Of Manhattan Community College
08.2015 - 05.2016
Diploma -
William E. Grady High School
09.2009 - 05.2012
Similar Profiles
Kayla ThomasKayla Thomas
Sr. Sales Associate at A Bathing Ape®Sr. Sales Associate at A Bathing Ape®
Farid YusufiFarid Yusufi
Sales Assistant at AAPE by a bathing Ape (luxury store)Sales Assistant at AAPE by a bathing Ape (luxury store)
Elexander BurgessElexander Burgess
Stock Associate at USAPE LLCStock Associate at USAPE LLC