Kadeem Cato
Colorado Springs,CO
Summary
Energetic associate who offers quality customer service and resolution expertise, paired with outstanding time management and multitasking skills, known for a high level of professionalism, strong time management, and the ability to handle multiple priorities with efficiency and care. Brings years of experience in understanding and anticipating customer needs, with a positive, team-oriented attitude that fosters strong relationships and satisfaction. Committed to excellence through organized, consistent work habits and a passion for enhancing the customer experience. Thrives under pressure and adapts quickly to new challenges, always focused on representing the brand with integrity and dedication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
OSLG Associate
Lowes Home Improvment
Colorado Springs, Colorado
07.2023 - Current
- Awarded multiple service stars for outstanding customer service
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Built relationships with customers by providing friendly customer service.
- I answered store and merchandise questions, and led customers to the items they wanted.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Forklift certification.
- Reach truck certification.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Referee
Colorado sports and social
Colorado Springs, CO
08.2024 - 12.2024
- Resolved claims of rule infractions or complaints by participants, assessing any necessary penalties.
- Verified credentials of participants in sporting events, determining starting orders and handicap numbers.
- Executed high-pressure decisions, awarded points and imposed penalties under time constraints.
- Resolved crowd and player complaints regarding rule infractions.
- Organized pre-match meetings with coaches and players to review rules.
- Conferred with other sporting officials and coaches to provide information, coordinate activities and discuss problems.
- Enforced disciplinary action for rule violations.
- Maintained order in the stands by dealing with unruly spectators.
- Operated time clock and scoreboard during various games.
Plumbing Apprentice
Heating & Plumbing Engineers, Inc.
Colorado Springs, CO
12.2022 - 06.2023
- Inspected installed systems using hydrostatic testing or pressure gauges.
- Ran tests to check the performance of newly installed plumbing components.
- Installed water and drainage systems for buildings and homes under plumber supervision.
- Cut or threaded pipes to blueprint or drawing specifications.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
- Repaired broken or defective parts in water supply lines and drainage systems.
- Collaborated with contractors on various projects.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked with cross-functional teams to achieve goals.
Front Desk Representative
Planet Fitness
Colorado Springs, CO
07.2022 - 11.2022
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Monitored lobby activities to ensure safety regulations were being followed at all times.
- Managed lost and found items efficiently by logging them into the system immediately upon receipt.
Customer Service Representative
Domino's Pizza
Colorado Springs, CO
06.2020 - 05.2021
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Bachelor of Science - Computer Science
Metropolitan State University of Denver
Denver, CO12-2027
High School Diploma -
Widefield Highschool
Colorado Springs, CO05-2021
Some College (No Degree) - Hvac
Pikes Peak Community College
Colorado Springs, COSkills
- Verbal and written communication
- Project prioritization
- Relationship building
- Customer interaction
- Product knowledge
- Task prioritization
- Issue troubleshooting
- Customer engagement
- Decision making
- Conflict resolution
- Forklift operation
- Team collaboration
- Time management
- Leadership qualities
- Professionalism and integrity
- Stress tolerance
- Self-motivation and discipline
- Adaptability to situations
Certification
- Forklift Certified.
- Plumber apprentice certification.
- CPR Certified
Accomplishments
- Elected for academic honors at MSU Denver
Affiliations
- Very social and family-oriented.
- Active individual who enjoys playing sports, and frequenting the gym.
- Risks taker and never shy's away from a challenge
References
References available upon request.
Timeline
Referee
Colorado sports and social
08.2024 - 12.2024
OSLG Associate
Lowes Home Improvment
07.2023 - Current
Plumbing Apprentice
Heating & Plumbing Engineers, Inc.
12.2022 - 06.2023
Front Desk Representative
Planet Fitness
07.2022 - 11.2022
Customer Service Representative
Domino's Pizza
06.2020 - 05.2021
Bachelor of Science - Computer Science
Metropolitan State University of Denver
High School Diploma -
Widefield Highschool
Some College (No Degree) - Hvac
Pikes Peak Community College
Similar Profiles
Jaedan RichardsonJaedan Richardson
Customer Service Associate at Lowes Home ImprovmentCustomer Service Associate at Lowes Home Improvment
James BaxterJames Baxter
Outside Lawn and Garden Sales Representative at Lowes Home ImprovmentOutside Lawn and Garden Sales Representative at Lowes Home Improvment
Louis KrickerLouis Kricker
Department Supervisor at Lowes Home ImprovmentDepartment Supervisor at Lowes Home Improvment
Allison SchanbacherAllison Schanbacher
Front End Department Supervisor at Lowes Home ImprovmentFront End Department Supervisor at Lowes Home Improvment
Matthew MulfordMatthew Mulford
Cybersecurity Analyst at Systems Planning & Analysis, Inc.Cybersecurity Analyst at Systems Planning & Analysis, Inc.