KADEEM CLARK-COTTON
KELLER,TX
Summary
Self Motivated customer service agent seeking a career in customer service or customer support.
Overview
9
9
years of professional experience
Work History
Healthcare Advocate
TTEC
09.2023 - Current
- Identified potential barriers to optimal health outcomes for high-risk populations; developed targeted interventions that addressed these challenges headon.
- Fostered a culture of patient-centered care by consistently prioritizing the unique values, beliefs, and preferences of each individual under my purview.
- Responded to inquiries by directing calls to appropriate personnel.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Assisted patients in obtaining necessary medications.
- Verified patient insurance eligibility and entered patient information into system.
CUSTOMER SERVICE ADVISOR
BREAD FINANCIAL
07.2022 - 07.2023
- COLLECT FUNDS DUE ON CURRENT AND CLOSED ACCOUNTS
- CONTACTING DEBTORS TO COLLECT DEBT PAYOFFS
- KEEPING ACCURATE RECORDS AND REPORTING COLLECTING ACTIVITIES
- UPDATING ACCOUNT STATUS RECORDS IN COLLECTION EFFORTS
- INBOUND AND OUTBOUND CALLS FOR ACCOUNTS IN COLLECTIONS
CUSTOMER SERVICE SPECIALIST
PROEX EXPERIENCE
08.2015 - 07.2022
- PROVIDE CUSTOMER SUPPORT FOR CRUISE PURCHASES
- HELP SECURE DEPOSITS FOR TRAVEL BOOKING
- PROVIDED GENERAL INFORMATION FOR TRAVEL
- CUSTOMER SERVICE FOR INBOUND AND OUTBOUND CALLS
- TROUBLE SHOOTING
- INBOUND AND OUTBOUND SALES
Education
DIPLOMA OBTAINED -
Lawrence D. Bell High School
Bedford, TX01.2010
Skills
- Hipaa Compliance
- Negotiation Abilities
- Customer Billing
- Customer Engagement
- Billing Inquiries
- Critical Thinking
- Relationship Building
- Call Center Customer Service
- Customer Account Review
- Billing Procedures
References
References are available on request.
Timeline
Healthcare Advocate
TTEC
09.2023 - Current
CUSTOMER SERVICE ADVISOR
BREAD FINANCIAL
07.2022 - 07.2023
CUSTOMER SERVICE SPECIALIST
PROEX EXPERIENCE
08.2015 - 07.2022
DIPLOMA OBTAINED -
Lawrence D. Bell High School
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