Perceptive and hospitable Food and Beverage Manager with 6 years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal diners.
Overview
5
5
years of professional experience
Work History
Assistant Food & Beverage Manager
Hyatt Centric Park City
Park City , UT
05.2023 - Current
Managed food service sales,costs,and budget administration to keep the operations in line with financial targets.
Trained workers in Food preparations,money handling and cleaning roles to facilitate restaurant operations
Improved presentation and sales approaches to increase revenue.
Managed 3 outlets/over 20 employees,maintaining positive and productive atmosphere to enhance employees experience.
Designed long-term schedules and planning are weekly forecast.
Maintained are monthly department meetings, topics and training of the month,as well as weekly meetings with the management team.
Housekeeping Manager
Omni Hotels & Resorts
Austin , TX
05.2022 - 05.2024
Developed and implemented housekeeping policies and procedures to ensure efficient operations.
Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
Performed quality control inspections for guest rooms and public areas.
Resolved customer complaints in a timely manner.
Ensured compliance with safety regulations and health codes.
Maintained accurate records of supplies and equipment inventory.
Conducted regular meetings with housekeeping staff to discuss performance issues.
Ordered cleaning supplies, linens, chemicals, amenities. as needed.
Implemented cost-saving measures to reduce operating expenses.
Established cleaning standards for all departments within the hotel property.
Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
Assisted in budget preparation related to labor costs, materials and supplies expenses..
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
Assisted in developing marketing strategies aimed at increasing revenue from housekeeping services.
Provided support during special events such as conferences or conventions when necessary.
Assistant Food and Beverage Manager Task Force
Tommie/Thompson Hyatt
Austin, TX
01.2022 - 02.2022
Coordinated staff schedules and assigned tasks to ensure efficient workflow.
Developed and implemented training programs for new employees.
Monitored food quality control procedures to ensure high standards of product.
Assisted with menu planning and recipe development.
Analyzed financial data to ensure profitability of operations.
Organized special events such as banquets, weddings.
Maintained detailed records of inventory levels and ordering supplies as needed.
Supervised daily operations of the restaurant including kitchen staff, servers, bartenders.
Selected to manage ,task force to open up new property.
reviewed sales reports to enhance sales performance and improve inventory, accuracy via symphony POS system such as EMC & Oracle.
Assistant Manager Old Bucks Pool Bar and Grill
Hyatt Regency Lost Pines Resort & Spa
Bastrop, TX
10.2019 - 02.2022
Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Developed a system for tracking inventory and ordering supplies as needed.
Ensured compliance with safety regulations and company policies.
Monitored employee attendance records, timekeeping, and payroll information.
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Maintained up-to-date knowledge of company products and services.
Organized training sessions for new hires to familiarize them with the workplace environment.
Skills
Sanitation Standards
Food presentation
Operational Efficiency
Cost Control
Employee Scheduling
Operations Oversight
Service Delivery Management
Ordering Supplies
Wine Knowledge
Menu development
Labor Management
Food and Beverage Operations
Beverage knowledge
Expense Tracking
Relationship Building
Payroll Administration
Employee Supervision
Quality Assurance
Money Handling
Resource Allocation
Event Coordination
Staff Supervision
Performance Improvement
Strategic Planning
Quality Control
Recruitment
Professionalism
Building Maintenance
Sales Promotion
Time Management
Customer Service
Team building
Accomplishments
i receive 6 awards within my time of being a manager.
2 being leader of the quarter, rising star, teamwork award,trainer of the year,Manager of the year.
Area Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt WashingtonArea Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt Washington