Kadeen Francis

• Managed an average caseload of 5-7 complex patients while consistently performing thorough chart reviews to ensure documentation supported the patient's level of care (LOC).

• Collaborated daily with Case Management and Social Work to proactively execute effective discharge planning, significantly impacting patient Length of Stay (LOS) metrics.

• Mastered rapid integration into multiple EHR systems (Epic/Cerner), demonstrating high-level technical aptitude required for efficient chart abstraction and review.

• Provided high-quality, protocol-driven care for diverse patient populations, directly supporting appropriate resource utilization during hospitalization.

• Applied clinical guidelines and protocols to assess patient symptoms and determine the most medically appropriate disposition, ensuring cost-effective care.

• Functioned as a key point for risk management by accurately screening patients and preventing unnecessary emergency department (ED) visits.

• Utilized digital charting systems to meticulously document patient interactions, assessment findings, and recommended disposition in real-time, focusing on clear data for potential audits.

• Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.