Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kadeer B Jackson

Spring,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Sales Associate

Sherwin-Williams
Shenandoah, TX
06.2023 - 10.2024
  • Leveraged previous sales experiences and success with customers at Lowe's and Spec's to facilitate seamless transition into sales position at Sherwin-Williams, marking onset of increased responsibility
  • Delivered exceptional and personable customer service while fulfilling orders
  • Attained success in achieving monthly sales targets through strategic product up-selling and the establishment of new customer pro accounts.
  • Achieved weekly call quotas while fostering strong relationships with repeat and new customers, ensuring positive experiences and driving sales success.
  • Surpassed sales targets while executing essential job requirements, including inventory management, cleaning, mixing paint orders, and operating machinery in a timely manner.

Cashier/Sales Floor Associate

Spec's Wine, Liqour & Beer
Houston, TX
06.2020 - 12.2022
  • Similar to Lowes, was hired to initially become just a cashier, but through hard work and attention to detail was able to become a valued asset and member of the sales floor team for Specs
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system as a cashier
  • As a sales floor representative, using the skills acquired from previous work experiences, the same level of oustading customer service is easily acheived through active engagement with the customer and extensive knowledge of the product being sold
  • In addition to providing outstanding customer service, an active engagement and attention to detail is applied into the recieving of product/freight, and the restocking/facing of the product shelves
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.

Sales Representative

Lowes
Spring, TX
03.2019 - 12.2019
  • Initially hired as seasonal, part time help but through hard work and initiative impressed management enough to be retained as part of full time staff after 3 months
  • Achieved high customer satisfaction by developing product knowledge and general expertise on various departments within the store, in order to provide customers with the best possible service available
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages
  • Stayed up to date on all company products and services to support sales objectives

Customer Service Representative

Allsource Electrical
Houston, TX
05.2017 - 08.2018
  • Effectively respond to company personnel and management requests and review/respond to customer concerns and issues with appropriate and timely problem research and resolution
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery

Service Representative

24 Hour Fitness
The Woodlands, TX
02.2016 - 05.2017
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers
  • Educated customers on service plans, including upgrades
  • Resolved customer concerns with friendly and knowledgeable service
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service

Shift Leader

Dunkin Donuts
Spring, TX
10.2015 - 12.2015
  • Trained and supervised team member to maximize performance and meet daily objectives
  • Assisted management with monthly inventory control and weekly stock ordering
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits
  • Complied with all company safety procedures, policies and regulations to promote safe working environment
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs

Courtesy Clerk

Kroger Company
Spring, TX
03.2015 - 10.2015
  • Took initiative to find extra tasks when scheduled duties were completed
  • Worked well with teammates and openly invited coaching from the management team
  • Delivered excellent customer service by greeting and assisting each customer

Education

High School Diploma -

Klein Oak High School, Lone Star College
06.2015

Skills

  • Team Player
  • Eager Learner
  • Product Expertise
  • Excellent Customer Service
  • Inventory Control
  • Cross-selling and Upselling
  • Issue Resolution
  • Forklift Certified
  • Order Picker Certified

References

  • Ms. Tania Harris- All Source Electrical: 832-741-1627, 'taniaharris227@gmail.com'

Timeline

Sales Associate

Sherwin-Williams
06.2023 - 10.2024

Cashier/Sales Floor Associate

Spec's Wine, Liqour & Beer
06.2020 - 12.2022

Sales Representative

Lowes
03.2019 - 12.2019

Customer Service Representative

Allsource Electrical
05.2017 - 08.2018

Service Representative

24 Hour Fitness
02.2016 - 05.2017

Shift Leader

Dunkin Donuts
10.2015 - 12.2015

Courtesy Clerk

Kroger Company
03.2015 - 10.2015

High School Diploma -

Klein Oak High School, Lone Star College

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