KADEESHA CAPERS
Charlotte,USA
Summary
Highly organized and customer-focused professional with over 5 years of experience in administrative and customer service roles. Skilled in appointment scheduling, insurance verification, billing, and office operations. Proficient in Microsoft Office and Patient Management Software, with a strong ability to manage multiple tasks in fast-paced environments. Known for excellent communication, attention to detail, and creating positive experiences for clients and patients.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Donan Solutions
Charlotte, NC
05.2025 - Current
- Answer inbound calls daily and be attentive in addressing each individual claim.
- Schedule and coordinate assessments daily with technicians and end-users.
- Work on all assigned claims until completed by making outbound calls daily and/or sending emails.
- Ensure the accuracy and completeness of all claim information.
- Interface with insurance adjusters to provide regular updates on assessment progress.
- Produce a timely turn-around-time per claim to ensure absolute customer satisfaction.
Leasing Consultant
Prosperity East Property Management
Charlotte, NC
11.2024 - 05.2025
- Scheduled and coordinated property tours and appointments, ensuring smooth customer flow
- Provided top-tier customer service, resolving inquiries and concerns efficiently
- Maintained accurate records of client interactions and managed agreements with attention to detail
- Collaborated with team members to optimize processes and improve client satisfaction
Short Term Disability Case Manager
Principal Financial Group
Charlotte, NC
06.2023 - 11.2024
- Managed and adjudicated complex cases, including documentation and recordkeeping
- Communicated with clients and stakeholders to provide timely updates and solutions
- Maintained compliance with company policies and contractual guidelines
Short Term Disability Case Manager
Lincoln Financial Group
Charlotte, NC
08.2021 - 06.2023
- Conducted case reviews, managed claims, and applied legal guidelines for accurate decision-making
- Exercised independent judgment in interpreting case information and documenting outcomes
Service Account Manager
United Health Group
04.2018 - 06.2021
- Served as the primary contact for clients, resolving escalated issues and providing guidance
- Coordinated team activities and ensured operational efficiency
- Provided detailed reporting and documentation to support client service objectives
Education
High School Diploma -
CNS High School
Cicero, NYAssociate of Science -
Central Piedmont
Charlotte, NCSkills
Leadership
Communication skills
Clerical experience
Writing skills
Office experience
Medical Billing
Customer service
Case Management
Computer skills
Supervising experience
Typing
Computer networking
Medical Terminology
Phone etiquette
Microsoft Office Products
Salesforce
Account Management
Timeline
Customer Service Representative
Donan Solutions
05.2025 - Current
Leasing Consultant
Prosperity East Property Management
11.2024 - 05.2025
Short Term Disability Case Manager
Principal Financial Group
06.2023 - 11.2024
Short Term Disability Case Manager
Lincoln Financial Group
08.2021 - 06.2023
Service Account Manager
United Health Group
04.2018 - 06.2021
High School Diploma -
CNS High School
Associate of Science -
Central Piedmont