Kadeidra Gibbs
Eufaula
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with an upbeat positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success , which makes me an asset in whichever role and/or department assigned. I have years of experience dealing with customers and servicing them .
Overview
11
11
years of professional experience
Work History
Health Benefit Customer Service Representatives
Willis Towers Watson
09.2024 - 02.2025
- Handled calls and inquiries from participants regarding benefits and claim status.
- Developed a strong understanding of various health plan designs and details.
- Worked cooperatively with other team members to complete tasks and resolve conflicts.
- Handled complaints and troubleshoot problems professionally to ensure effective resolution
- Participated in trainings and team meetings to increase and improve existing skills and knowledge
- Maintained complete and accurate documentation of your work and stay cognizant of HIPAA rules and regulations while handling protected health information.
- Quickly learned and efficiently used the required software, reports, tools, and metrics to ensure quality output / service delivery.
- Supported the development of client documents including claim audits, presentations, and case documentation.
Customer Service Advisor II
Concentrix
01.2023 - 05.2023
- Helped customers open /close bank accounts
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
Sales Advisor
Concentrix
06.2021 - 12.2021
- Facilitated sale transactions by advising customers on suitable products that best met their needs and encouraged purchases
- Explained product features and benefits to customers, assisted them in locating specified products on the sales floor
- Processed customer payments
CNA - Certified Nursing Assistant
Crowne Health Care
11.2016 - 04.2020
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Used mobility devices to transport patients
- Consulted with nurses to develop patient care plans and evaluated treatment options
- Documented activities and recorded information in EMR system
Cashier Customer Service
Hardee's
02.2014 - 10.2016
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Learned roles of other departments to provide coverage and keep store operational
- Worked frontline and drive-thru
Education
General Education -
Quitman County Highschool
Georgetown, GA05.2013
Skills
- Customer service
- Time management
- Restaurant experience
- Computer literacy
- Communication skills
- Microsoft word
- Documentation review
- Leadership
- Microsoft excel
- Healthcare
- Sales Experience
- Data Entry
- Technical Support
- Medical Terminology
Timeline
Health Benefit Customer Service Representatives
Willis Towers Watson
09.2024 - 02.2025
Customer Service Advisor II
Concentrix
01.2023 - 05.2023
Sales Advisor
Concentrix
06.2021 - 12.2021
CNA - Certified Nursing Assistant
Crowne Health Care
11.2016 - 04.2020
Cashier Customer Service
Hardee's
02.2014 - 10.2016
General Education -
Quitman County Highschool
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