Kadeidra Sydnor-Warner
Danville,VA
Summary
Enthusiastic and dedicated shift lead with two years of experience in customer service roles, including a strong foundation at Zaxby's. Proven ability to lead teams and ensure customer satisfaction through effective communication and problem-solving. Eager to apply excellent interpersonal skills and leadership capabilities in a challenging and growth-oriented environment.
Highly motivated to gain work experience in a positive yet challenging environment to improve on my customer service and managerial skills and gain hands-on experience with my community while furthering my knowledge in the workforce.
Overview
2
2
years of professional experience
Work History
Shift Manager
Zaxby's
07.2025 - Current
- Supervise and coordinate daily operations, including managing staff, delegating tasks, and ensuring customer satisfaction.
- Handle customer complaints, resolve conflicts, and maintain a positive work environment.
- Implement and enforce company policies and procedures to ensure compliance with food safety.
- Managed inventory levels, reducing waste through effective stock control measures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Supervised daily operations to ensure compliance with health and safety standards.
Cashier/Prep
Firehouse Subs
01.2025 - 08.2025
- Managed cash register operations, processed transactions, and balanced daily receipts.
- Assisted in food preparation, including slicing ingredients, assembling sandwiches, and maintaining food safety standards.
- Maintained cleanliness and organization of the front counter and dining area to enhance customer experience.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Customer Service Representative
Sally Beauty
02.2025 - 05.2025
- Assisted customers with product selection, provided product demonstrations, and answered inquiries.
- Maintained store displays, stocked shelves, and processed transactions.
Cashier/Packer
Popeyes
03.2024 - 02.2025
- Supervise and coordinate daily operations, including managing staff, delegating tasks, and ensuring customer satisfaction.
- Handle customer complaints, resolve conflicts, and maintain a positive work environment.
- Implement and enforce company policies and procedures to ensure compliance with food safety.
- Managed inventory levels, reducing waste through effective stock control measures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Supervised daily operations to ensure compliance with health and safety standards.
Education
Advanced Diploma -
George Washington High School
Danville, VAAssociates Degree in Justice - Precursor To Forensic Psychology
Danville Community College
Danville, VA05-2028
Skills
- Phone etiquette
- Microsoft business proficiency
- Decision-making
- Customer service focus
- Accurate money handling
- Energetic and enthusiastic
- Training and mentoring
- Delegating work
- Mentoring and coaching
- Interpersonal skills
- Operations management
- Performance reviewing
- Reporting and documenting
- Shift leadership
- Policy administration
Timeline
Shift Manager
Zaxby's
07.2025 - Current
Customer Service Representative
Sally Beauty
02.2025 - 05.2025
Cashier/Prep
Firehouse Subs
01.2025 - 08.2025
Cashier/Packer
Popeyes
03.2024 - 02.2025
Advanced Diploma -
George Washington High School
Associates Degree in Justice - Precursor To Forensic Psychology
Danville Community College