KADEIDRA THOMPSON
Lanham,MD
Summary
Highly focused and dedicated individuals with over 5 years of extensive experience in providing excellent customer service and administrative support. Key strengths include being a team player, conflict resolution, time management, analytical skills, and written and oral communication skills.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator
Lifestance Health
Chevy Chase, USA
03.2023 - Current
- Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service.
- Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system.
- Answering calls and providing patient support with miscellaneous inquiries, payment related questions, release requests, etc.
- Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection.
- Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy.
- Assisting patients with Vsee access, Patient Portal, and navigate Lifestance website platforms.
- Answering emails and Patient Messages via Patient Portal and voicemails.
- Auditing the scheduler daily for appointment cleanup.
- Office upkeep and making sure common space is clean and clutter free.
- General office duties, such as sorting the office mail, scanning documents, and Efaxes.
- Backup support to the Office Lead for the pre-appointment processes.
Aviation Resource Management Journeyman
U.S. Air Force Reserve
Pittsburgh, USA
07.2020 - Current
- Initiate actions to carry out Aviation Management Policy (AMP) and procedures.
- Interview aircrew personnel to obtain aviation data.
- Maintain control and accountability of AMP records, including aircrew qualification data in Aviation Resource Management System (ARMS), medical recommendations, Aeronautical Orders (AOs), physiological training, centrifuge training, certification of aviation qualification, flying attachment letters, aviation service data and AMP history.
- Prepare and process AOs and Military Pay Orders (MPOs).
- Conduct in/out-processing functions for members required to be on AOs.
- Routinely schedule aircrew flying and ground training and maintain mission information and planning data. Assist in establishing flying schedules and aircraft assignments.
- Prepare reports, coordinate aircraft schedules, coordinate aircrew training activities and act as a liaison with the maintenance, communication, mobility, intelligence, personnel, and medical units.
- Prepare Flight Authorizations (FAs) & crew authorizations, interpret Warning Orders (WARN), and monitor individual AMP requirements and allocated flying hours.
- Compile, record, and audit data for ARMS.
- Process aviation management reports and source documents to ensure accuracy of information and distribute reports and lists for AMP resource management.
- Extract, compile, and prepare AMP training and resource management information.
- Audit multiple databases to determine adequacy and accuracy of automated systems and make recommendations on how processes can be improved.
- Accomplish ARM responsibilities as they pertain to deployed flying operations. These responsibilities include ensuring network connectivity, Go-No/go (aircrew currency products and flying time maximum products), and forms necessary to perform ARM functions.
City Carrier Associate
U.S. Postal Service
Hyattsville, USA
09.2021 - 05.2022
- Performed various duties involving the control, processing, and delivery of incoming and outgoing mail. Serviced specified routes and engaged with a diverse group of people and businesses.
- Assisted in the processing and recording of accountable mail which required special handling, e.g., registered, certified, insured, priority, using automated tracking system.
- Routinely made decisions on best delivery method to include walking and/or driving, using a combination of satchels, carts, cars, and small trucks, to ensure timely delivery of mail.
- Managed and updated system records with address changes and redirected mail for those addresses.
- Communicated with customers to determine how mail should be handled when they were away from delivery locations.
- Analyzed incorrectly addressed mail and process return to sender if needed.
- Followed all guidelines when sorting mail, assessing all incoming mail and packages for threats, reacting immediately and appropriately to any unidentified substances or hazards.
Hotel Front Desk Agent
Embassy suite BWI Airport
Baltimore, USA
10.2019 - 03.2020
- Succeeded in meeting and/or exceeding customer expectations by demonstrating expert customer service techniques. Greeted customers and provided friendly environment.
- Utilized good time management in a fast paced environment which resulted in gusts experiencing a short wait time during peak check-in and check-out times.
- Reviewed account information and charges with guests and served as liaison between the billing department and customers to successfully resolve any discrepancies.
- Referred unresolved customer grievances to designated departments for further investigation.
- Screened guest complaints and prioritized the ones that needed immediate attention.
- Routinely resolved difficult customer experience complaints in an expeditious manner. Provided ideas and feedback to management to enhance customer service.
- Analyzed guests survey data, organized and created graphical representations based on patterns, and presented findings to the Senior Manager of Guest Services. Made recommendations on how guests’ services could be improved.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Maintained an in-depth knowledge of current hotel policies and offerings, including any concession program.
- Ensured a safe guest and work environment; promptly report any perceived hazard.
- Regularly reviewed procedures and suggest process improvements in terms of workflow, day to day operations, and performance.
Education
Certificate of Completion - Aviation Resource Management
The United States Air Force
Keesler Air Force Base, MS06.2020
Bachelor of Science (B.S.) - Technical Management
DeVry University
Crystal City, VA06.2019
Timeline
Front Office Coordinator
Lifestance Health
03.2023 - Current
City Carrier Associate
U.S. Postal Service
09.2021 - 05.2022
Aviation Resource Management Journeyman
U.S. Air Force Reserve
07.2020 - Current
Hotel Front Desk Agent
Embassy suite BWI Airport
10.2019 - 03.2020
Certificate of Completion - Aviation Resource Management
The United States Air Force
Bachelor of Science (B.S.) - Technical Management
DeVry University