Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Hi, I’m
Kadeidre Joseph
Fort Lauderdale,FL
Summary
Overview
5
years of professional experience
1
Certification
Work History
Alliance and Associates
Licensed Insurance Agent
05.2023 - 09.2023
Job overview
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Maintained accurate records of client information including contact details and policy changes.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
USAA
Customer Service Representative
01.2022 - 05.2022
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, billing, and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Forver 21
Cashier and Customer Service
05.2021 - 07.2021
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Helped with purchases and signed customers up for rewards program.
Department of Economic Opportunity
Adjudicator
11.2020 - 01.2021
Job overview
- Reviewed and analyzed legal documents, such as pleadings, motions, affidavits, orders and opinions to determine the facts of a case.
- Developed recommendations for resolution based on research of applicable laws and regulations.
- Drafted decisions in accordance with established rules and procedures.
- Heard oral arguments from parties involved in disputes or hearings.
- Researched and analyzed laws and statutes to assist in making just decisions.
- Explained to claimants how to contest rulings in non-complex terminology to garner complete understanding.
T-Mobile
CSR - Customer Service Representative
10.2020 - 01.2021
Job overview
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Followed up with customers to ensure their satisfaction.
- Researched required information using available resources.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed account maintenance activities such as updating client information in databases.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls, chats and emails to facilitate customer service.
Vacation Village Resorts & Affiliates
Outside Sales Representative
07.2020 - 09.2020
Job overview
- Generated leads through cold calling, networking events, referrals.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Met regularly with team members to discuss progress towards goals.
- Demonstrated products to potential customers and answered questions to close sales.
- Negotiated prices and set up contracts to finalize sales agreements.
- Utilized upselling techniques to maximize revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Global Response MargateMargate, FL
Customer Service Representative
07.2018 - 05.2020
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Boyd H. Anderson High School - Lauderdale Lakes, FL
High school diploma
06.2018
University Overview
Broward College - Coconut Creek, FL
Some College (No Degree)
University Overview
Skills
- Data Entry
- Account Updating
- Paperwork Processing
- Call Management
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Collection
- Product Knowledge
- Shipping and Receiving Understanding
- Conflict Resolution
- Researching
- Grammar
- Microsoft Outlook
- Order Processing
- Retail Sales Customer Service
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office Expertise
- Customer Service
- Call Center Operations
- Credit Card Payment Processing
Certification
2020 Personal Lines, 02/2021, 02/2024, Personal and Causality license for insurance.
Additional Information
Additional Information
Pursing a bachelors of arts in English language and literature. Gifted in writing and processing claims. Experience with sales force and outlook systems. Keen eye for errors in excel and Microsoft services. Efficient in Google services. Punctual and goal oriented.
Groups
Groups
- English, Fluent
- Spanish, Intermediate
- Haitian Creole, Intermediate
Timeline
Licensed Insurance Agent
Alliance and Associates
05.2023 - 09.2023
Customer Service Representative
USAA
01.2022 - 05.2022
Cashier and Customer Service
Forver 21
05.2021 - 07.2021
Adjudicator
Department of Economic Opportunity
11.2020 - 01.2021
CSR - Customer Service Representative
T-Mobile
10.2020 - 01.2021
Outside Sales Representative
Vacation Village Resorts & Affiliates
07.2020 - 09.2020
Customer Service Representative
Global Response Margate
07.2018 - 05.2020
Boyd H. Anderson High School - Lauderdale Lakes, FL
High school diploma
Broward College - Coconut Creek, FL
Some College (No Degree)
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