Summary
Overview
Work History
Education
Skills
Timeline
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Kadeija Wilson

Litchfield Park,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.


Overview

12
12
years of professional experience

Work History

Technical Support Representative

Valor Global
06.2021 - 07.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Customer Service Representative

Endurance International Group
11.2018 - 04.2021
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Upheld privacy and security requirements established by HIPPA regulatory agencies.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts to maintain QA satisfaction levels.

Customer Service

United Health Care
08.2015 - 11.2018
  • Assisted members with setting up new accounts, refilling prescriptions and any billing information.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld privacy and security requirements established by HIPPA regulatory agencies.
  • Delivered service and support to each customer, paving way for future business opportunities.

Dispatcher

Logisticare
03.2017 - 06.2018
  • Reported delays, accidents or other traffic and transportation situations.
  • Tracked all changes in computer system to keep records current and accurate.
  • Accurately and efficiently responded to over 50 daily requests.
  • Documented each transport, including patient name, mileage and services rendered.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.

Customer Service Representative

IQOR
06.2011 - 10.2013
  • Answered an average of 130 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Directed calls to appropriate individuals and departments.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.

Education

GED - General Studies

Rio Salado College
Tempe, AZ
05.2012

Skills

  • Credit card payment processing
  • Microsoft Office expertise
  • Courteous demeanor
  • Customer relations
  • Adaptive team player
  • Quality control
  • Technologically savvy
  • High-energy attitude
  • Call center experience
  • Inbound and outbound calling
  • Membership Inquiries and Renewals

Timeline

Technical Support Representative

Valor Global
06.2021 - 07.2023

Customer Service Representative

Endurance International Group
11.2018 - 04.2021

Dispatcher

Logisticare
03.2017 - 06.2018

Customer Service

United Health Care
08.2015 - 11.2018

Customer Service Representative

IQOR
06.2011 - 10.2013

GED - General Studies

Rio Salado College

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Kadeija Wilson