Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Languages
Timeline
Generic

Kadeisha Hall

The Bronx

Summary

The Compassionate Behavioral Health Technician provides individualized care for monitored clients. Careful adherence to internal and regulatory policies surrounding on-site security and safety. Dedicated to helping individuals achieve meaningful, long-term progress through treatment. Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements, and protective measures. Perceptive individual familiar with social and community services rules and regulations.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

Rising Ground
The Bronx
09.2024 - Current
  • Collaborated with interdisciplinary teams to ensure comprehensive care delivery.
  • Assisted clients in accessing community resources and recreational activities.
  • Advocated for client needs and rights within various settings and situations.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in learning and developing new skills.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Used approved crisis intervention techniques in emergency situations.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Tracked and reported clients' progress based on observations and conversations.
  • Facilitated social interactions between participants and their peers in the community.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Assisted clients with maintaining good personal hygiene.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Maintained detailed records of services performed on clients.
  • Built strong and trusting rapport with clients and loved ones.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Helped clients get in and out of beds and wheelchairs.
  • Monitored health and well-being of clients and reported significant health changes.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Instructed family members on how to provide bedside care.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Provided guidance and support to ensure safety of individuals served.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Assisted individuals in development of social skills to become integrated in community.
  • Transported clients to doctor's appointments and errands.
  • Monitored client's well-being, safety, and comfort under physician direction.
  • Assisted in planning and implementing recreational activities for participants.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Drove clients to doctors' appointments and social outings.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Consulted with client care team to continually update care plans.
  • Contributed to case reviews of client status and progress.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.

Retail Sales Associate

Target
The Bronx
08.2023 - 07.2025
  • Assisted customers with product selection and inquiries.
  • Managed inventory levels and organized merchandise displays.
  • Operated cash register and processed customer transactions.
  • Maintained cleanliness and organization of sales floor.
  • Collaborated with team members to achieve sales goals.
  • Provided exceptional customer service to enhance shopping experience.
  • Trained new associates on store policies and procedures.
  • Resolved customer complaints promptly and professionally.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Demonstrated knowledge of store products and services.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Provided product information and answered customer questions.
  • Organized displays to attract customers and promote sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Created price tags and merchandise signs for new items.
  • Used product knowledge to suggest items to match client needs.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Offered suggestions for additional items that may be of interest to customers.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Kept informed about new products arriving at the store on a regular basis.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Processed returned merchandise according to company policies.
  • Inspected purchased items for defects before handing them over to customers.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Cross-sold products and services to increase average transaction value.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Assisted in the preparation and execution of physical inventory counts.
  • Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Demonstrated product features to customers.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended, selected and located merchandise based on customer desires.
  • Bagged or packaged purchases and wrapped gifts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Stocked shelves with merchandise according to company standards.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Participated in team meetings and training sessions.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Waitress

Dinoland Cafe
Myrtle Beach
09.2022 - 09.2023
  • Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences.
  • Set up tables with glassware, linens and silverware to prepare tables for service.
  • Showed guests to table and handed menu upon entry.

Front Desk Receptionist

Landmark Hotel
Myrtle Beach
07.2022 - 09.2022
  • Monitored company emails, replied to customers and forwarded messages to appropriate parties.
  • Monitored visitor sign-ins and sign-outs and validated guest parking.
  • Handled incoming and outgoing phone calls and routed callers to appropriate personnel.

Behavioral Health Technician

Bellevue Hospital
Jamaica
02.2020 - 06.2022
  • Observed individuals to effectively anticipate, prevent, or de-escalate destructive, aggressive and violent behavior.
  • Conducted walking rounds every 15 minutes to complete eyes-on checks.

Supervisor

Mahoe Gaming Enterprise
Jamaica
05.2018 - 07.2019
  • Hired, appraised and trained team members and offered constructive feedback to improve performance.
  • Communicated with customers regarding product information, complaints and issues.

Education

High School Diploma - English Language, Social Studies, Office Administration, Integrated Science

Port Antonio high school
jamaica

Skills

  • Patient observation
  • Therapeutic communication
  • Conflict de-escalation
  • Crisis intervention
  • Progress monitoring
  • Behavior management
  • Assessment administration
  • Priority management
  • Training and development
  • Schedule development
  • Data analytics
  • Troubleshoot service issues
  • Filing and sorting
  • Scheduling appointments
  • Customer service
  • Dietary restrictions
  • Payment processing
  • Menu memorization
  • Safety and sanitation
  • Medication administration
  • Individualized support
  • Activity planning
  • Community resource access
  • Client advocacy
  • Documentation practices
  • Client monitoring
  • Skills development
  • Team collaboration
  • Communication skills
  • Time management
  • Problem solving
  • Interpersonal skills
  • Cultural awareness
  • Indirect patient care
  • Verbal and written communication
  • Record keeping
  • Crisis management
  • De-escalation techniques
  • Health services
  • Care plan assessment
  • Hygiene assistance
  • HIPAA compliance
  • Recreational activities
  • Patient education
  • Decision-making support
  • Case management
  • Care plan management
  • Conflict resolution
  • Client documentation
  • Client support
  • Social skills development
  • Problem-solving
  • First aid and CPR
  • Medical office administration
  • Support plan management
  • Self-care promotion
  • Compassionate client care
  • Safety monitoring
  • Health and safety requirements
  • Nutrition support
  • Clinical quality program standards
  • Life skills training
  • Nutrition
  • Personal care assistance
  • Relationship building
  • Behavioral support
  • EMR / EHR
  • Medical records management
  • Patient care
  • Case documentation
  • Behavior redirection
  • Report writing
  • Individualized support planning
  • Emotional intelligence
  • Community activities
  • Client transportation
  • Client safety and first aid
  • Active listening
  • Empathy and patience
  • Adaptability and flexibility
  • State regulations
  • First aid and safety
  • Therapeutic instruction
  • Report generation
  • Case management experience
  • Quality program protocols
  • Community integration support
  • Patient assessments
  • Adaptive equipment use
  • Compassionate caregiving
  • Appointment scheduling
  • Healthcare
  • Multitasking and organization
  • Infection control procedures
  • Progress documentation

Volunteer Experience

Volunteer, Registered General Department

Languages

English, Fluent

Languages

English
Professional
Spanish
Limited

Timeline

Direct Support Professional

Rising Ground
09.2024 - Current

Retail Sales Associate

Target
08.2023 - 07.2025

Waitress

Dinoland Cafe
09.2022 - 09.2023

Front Desk Receptionist

Landmark Hotel
07.2022 - 09.2022

Behavioral Health Technician

Bellevue Hospital
02.2020 - 06.2022

Supervisor

Mahoe Gaming Enterprise
05.2018 - 07.2019

High School Diploma - English Language, Social Studies, Office Administration, Integrated Science

Port Antonio high school

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