Kadeja Cobb
Auburn,AL
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
5
5
years of professional experience
Work History
Bank Claim Analyst
Bank of America
01.2023 - 02.2024
- Initiate document update
- Reduced claims processing time by implementing efficient analytical techniques and strategies
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner
- Increased efficiency by streamlining data analysis processes and implementing automation tools
- Identified trends and patterns in large datasets, leading to actionable insights for business growth
- Responsible for monitoring, inspecting, and propose emerges to correct and proclaims in order to meet, establish quality standards
- Handle and case manage claims and contribute to the satisfactory resolution of complex issues
- Compel and analyze, associated data by performing daily duties: tracking transactions, noting patterns, and watching to detect any irregularities
- Preparing reports by collecting analyzing and summarizing information
- Analyzing fraudulent transactions.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Maintain accurate records and handle administrative responsibilities associated with processing and payment of claims, record and update status notes, and document results.
Tech Support Chat Specialist
Sutherland Global
01.2022 - 01.2023
- Maintain system functionally by testing software components
- Enhanced customer satisfaction by addressing and resolving complex inquiries through chat support
- Maximized response efficiency by prioritizing and handling multiple chat sessions simultaneously
- Installs, modifies and make minor repairs to software systems
- Carries out software network, and database performance tuning
- Documents hardware and software updates
- Customer service.
Inbound Customer Service Advisor ll
Nationwide
09.2021 - 12.2021
- Accessing customer accounts and policy schedules
- Enhanced client satisfaction by providing expert financial advice and personalized investment strategies
- Increased client portfolio performance through diligent market research and analysis for optimal asset allocation
- Providing customers with detailed information about policies and products
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded
- Competent IT skills - Navigating around a PC to capture member's information
- Confident Communicator who can build rapport with excellent attention to detail and accuracy
- Collect and verify consumers information to update reports
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Sales Chat Representative Agent
Verizon
11.2019 - 07.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries through chat support
- Streamlined resolution process for common issues, resulting in faster response times and improved customer feedback
- Managed high volume of chat inquiries while maintaining a professional and empathetic tone throughout interactions
- Collaborated with team members to share knowledge and develop strategies for handling complex cases
- Maintaining knowledge of current sales and promotions to provide to customers
- Maintain record of related sales.
Customer Service Agent
Bank of America
02.2019 - 10.2019
- Efficient in adept at handling various calls on daily basis while consistently resolving customer issues in a rapid manner
- Providing customer service and hospitality in a detailed personalized, friendly and polite manner to service and ensure customer retention and satisfaction
- Memorize all company products and services to be able to answer cause questions quickly and eminently
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences
- Execute financial transactions according to bank policies and procedures
- Respond to and file any increased complaints and determine correct of action for a high call volume department
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns
- Customer service.
Education
Bachelor of Business Administration -
Auburn University of Montgomery
12.2018
Skills
- Social Media Marketing
- Information Gathering
- Root Cause Analysis
- Workflow Analysis
- Documentation and Reporting
- Microsoft proficiency
- Marketing
- Sales
- Customer Service
- Risk Management
- Leadership Skills
- Strategic planning
- Training and development
- Sorting and labeling
- Adaptability
- Collaboration
- Management
- Computer literacy
- Data analysis
- Effective leader
- Recruitment
- Staff management
- Team building
- Operating procedures and policies
- Quality Assurance
- Audit Support
- Corrective Action Planning
- Incident Reporting
- Bookkeeping
- Policy investigations
- File and Record Management
- Data Interpretation
- Claims Processing
Cover Letter
Dear Hiring Manager, I would like to express my interest in this position. After reviewing your job posting, I was thrilled to discover how well my past education aligns with your needs and requirements. I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations. I am a hard working professional who has been consistently praised on my attention to detail, leadership and communication skills by my past coworker's and management. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my skills and abilities will benefit your organization. Thank you for your consideration.
Core Qualification
- Highly Proficient and operational management
- Able to multitask
- Sales administration
- Marketing experience
- Proficient in general executive duties
- Problem-solving
- Teamwork
- Integrity
- Career commitment
- Flexibility
- Attention to detail
- Decision-making
- Research
- Due diligence
- Creative thinking
- Innovative
- Leadership
- Collaboration
- Active listening
Summary
Friendly and Enthusiastic, Professional Business Administrator. With a background in sales, marketing, claim analysis and customer service. Highly proficient in Windows, Microsoft and Database systems: SQL. Dependable, ethical and reliable support specialist. Excellent communication skills, and has the ability to organize and prioritize tasks. Skilled in managing operational duties with great leadership potential.
Awards
Certificate of the Social Media Marketing Campaign Manager
Retail Sales Representative certificate
SQL certificate
Timeline
Bank Claim Analyst
Bank of America
01.2023 - 02.2024
Tech Support Chat Specialist
Sutherland Global
01.2022 - 01.2023
Inbound Customer Service Advisor ll
Nationwide
09.2021 - 12.2021
Sales Chat Representative Agent
Verizon
11.2019 - 07.2021
Customer Service Agent
Bank of America
02.2019 - 10.2019
Bachelor of Business Administration -
Auburn University of Montgomery
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