Kadeja Hamiel
Henrico,VA
Summary
Experienced customer representative with a proven track record in resolving customer issues and cultivating positive relationships. Skilled in effective communication and problem-solving, with a keen eye for detail. Seeking a remote position to leverage exceptional interpersonal skills and provide top-notch customer service.
Overview
4
4
years of professional experience
Work History
Virtual Assistant/ Chat Representative
Preston Miles
12.2021 - Current
- Handled email correspondence and inbound phone calls.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Completed business correspondence, transcription, and data entry.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Customer Service Chat Representative
Wells Fargo
12.2023 - 01.2025
- Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
Remote collection agent
Parallon at Remote
08.2022 - 09.2023
- Successfully collected delinquent money
- Develop and implement strategies to improve collection rates and reduce outstanding balances for remote collections
- Devised creative recovery methods to enhance delinquency resolution rates.
- Analyze and identify trends in delinquent accounts to develop more effective collection strategies
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
Customer Service Agent
T-Mobile Call Center
12.2020 - 06.2022
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Strong phone and verbal communication skills along with active listening
- Maintain customer satisfaction by providing high-quality customer service and resolving customer inquiries and complaints in a professional and efficient manner
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
Computer Science
Strayer University
Diploma -
Henrico High School
Remote06.2018
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- CRM management
- Social media updating
- Document preparation
- Meeting scheduling
- Problem-solving
- Time management
- Attention to detail
Timeline
Customer Service Chat Representative
Wells Fargo
12.2023 - 01.2025
Remote collection agent
Parallon at Remote
08.2022 - 09.2023
Virtual Assistant/ Chat Representative
Preston Miles
12.2021 - Current
Customer Service Agent
T-Mobile Call Center
12.2020 - 06.2022
Diploma -
Henrico High School
Computer Science
Strayer University
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