Kadeja Jackson
Lexington,KY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Talented professional considered knowledgeable leader and dedicated problem solver. Bring 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
7
7
years of professional experience
Work History
Technical Dispatcher
Netgain Technologies
02.2023 - 01.2024
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Updated and maintained current customer support database.
- Documented faults and bugs for referral to development staff for use in updates.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Utilized customer feedback to improve customer service.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Administrative Assistant
SGI
08.2019 - 01.2022
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Leveraged accounting software to manage expenses and keep track of finances.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Authored business documents to organize and emphasize information quickly and effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Set up conference rooms, technology and materials to facilitate meetings.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Administrative Assistant
Five Star Senior Living
10.2016 - 06.2019
- Set up conference rooms, technology and materials to facilitate meetings.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls regarding financial matters such as payments due.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Greeted and directed visitors to appropriate personnel to foster welcoming atmosphere.
Education
Associate of Science - Cyber Security
Sullivan UniversityExperienced Office Management
Lexington, KY09.2026
Real Estate License - Real Estate
Tucker School of Real Estate
Indianapolis, IN07.2021
High School Diploma -
Tates Creek High School
Lexington, KY05.2021
Skills
- Closing tickets
- Office Management
- Financial Management and Reporting
- Appointment Coordination
- Computers and Technology
- Research and Analytical Skills
- Document and File Management
- Multitasking and Time Management
- Confidentiality and Data Protection
- Strong Organizational Skills
- Spreadsheet Management
- Meeting Planning
- Employee Training
- Data Entry Documentation
- Document Sorting
- Invoice Processing
- Technical Documentation
- Active Listening
- Technical Support
- Incoming Call Management
- Information Protection
- Microsoft Outlook
Timeline
Technical Dispatcher
Netgain Technologies
02.2023 - 01.2024
Administrative Assistant
SGI
08.2019 - 01.2022
Administrative Assistant
Five Star Senior Living
10.2016 - 06.2019
Associate of Science - Cyber Security
Sullivan UniversityExperienced Office Management
Real Estate License - Real Estate
Tucker School of Real Estate
High School Diploma -
Tates Creek High School
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