KaDeja Lewis
Houston,Tx
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Manager
SugaringNYC
08.2023 - Current
- Onboarded new employees with training and new hire documentation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Established performance goals for employees, reviewed KPI's and provided feedback on methods for reaching those milestones.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Waitress
Bombshells Restaurant and Bar
07.2021 - 08.2023
- Handled a high volume of customers regularly
- Utilized social media platforms to promote daily specials, and events, and engage with the community
- Operated POS terminals to input orders, split bills, and calculate totals
- Completed opening and closing checklists, including restocking items and polishing/rolling silverware
- Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols
- Upsold customers and optimized table turn.
Social Media Manager
Sketched Cosmetics
08.2020 - 01.2021
- Managed and curated content for Sketched Cosmetics website, ensuring a consistent and appealing online presence
- Executed targeted email campaigns to keep customers informed about promotions and updates
- Utilized customer relationship management (CRM) tools to enhance client retention
- Developed relationships with influencers to grow reach of company and create wider visibility.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Human Resource Assistant
Marquis Construction, Inc
07.2019 - 08.2020
- Scheduled required drug and alcohol screenings
- Scheduled safety training for employees, as needed
- Monitored Safety Council accounts to ensure any training deductions were properly turned into payroll
- Conducted background checks on new hires and ensured compliance with HR policies.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Organized new employee orientation schedules for new hires.
Assistant Manager
Amazing Lash Studio
03.2018 - 06.2019
- Utilized customer relationship management (CRM) tools to enhance client retention
- Assisted Studio Manager with coaching and training Lash Consultants and Stylists on the sales and operations process
- Assisted in managing Lash Consultants and Lash Stylists staff and schedules
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Bachelor of Arts - Mass Communications
Sam Houston State University
Huntsville, TX05.2018
Skills
- Excellent Multitasking
- Public Speaking
- SEO Optimization
- Relationship Building
- Key decision making
- Training and Onboarding
- Customer Relationship Management (CRM)
- Team Leadership and Training
- Social Media and Promotions
- Team Development
- Interpersonal Relations
Timeline
Manager
SugaringNYC
08.2023 - Current
Waitress
Bombshells Restaurant and Bar
07.2021 - 08.2023
Social Media Manager
Sketched Cosmetics
08.2020 - 01.2021
Human Resource Assistant
Marquis Construction, Inc
07.2019 - 08.2020
Assistant Manager
Amazing Lash Studio
03.2018 - 06.2019
Bachelor of Arts - Mass Communications
Sam Houston State University
Similar Profiles
Dalilah OrtegaDalilah Ortega
Sugarista at SugaringNYCSugarista at SugaringNYC
Chelsea M. TorresChelsea M. Torres
Sugar Waxer at SugaringNYCSugar Waxer at SugaringNYC
Allen BrothersAllen Brothers
Child Caregiver at The Patel FamilyChild Caregiver at The Patel Family