Kadejah Peace
Henderson,NC
Summary
Customer service professional with expertise in analyzing and resolving customer inquiries, ensuring accurate documentation of concerns. Maintains extensive knowledge of products and promotions, leading to consistently high customer satisfaction ratings. Recognized for effective communication skills and receiving positive feedback from clients.
Overview
9
9
years of professional experience
Work History
Security Officer
Sunstates Security
Raleigh, NC
12.2023 - 02.2025
- Identified safety hazards and implemented corrective measures when necessary.
- Supervised surveillance cameras and addressed suspicious activity
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Examined all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Ensured accuracy of logs documenting all security-related activities.
- Provided escorts for visitors as needed throughout the facility.
- Engaged in training sessions to remain informed on current security trends and best practices.
- Welcomed staff, guests, vendors, contractors upon arrival at facility entrance.
- Examined suspicious individuals or vehicles on premises and notified appropriate authorities as needed.
- Compiled comprehensive reports on daily activities, unusual occurrences, and maintenance challenges.
- Monitored entrances and exits to prevent unauthorized access and prohibited items.
- Resolved issues promptly, providing clear reports while operating with minimal supervision.
Customer Service Representative
Conduent Call Center
Raleigh, NC
09.2019 - 12.2023
- Recorded customer correspondence in CRM, tracking requests, issues, and resolutions.
- Facilitated customer payments and established payment plans to ensure account currency
- Delivered exceptional service to new and long-standing customers by addressing concerns and formulating solutions.
- Conducted probing inquiries to identify service needs and precisely entered data into electronic systems.
- Maintained composure and professionalism during stressful circumstances while skillfully diffusing tense situations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved service and billing issues through effective customer consultations.
- Fostered repeat business by cultivating strong customer relationships.
- Utilized proven techniques to de-escalate angry customers during calls.
- Conducted outbound calls to gather essential account information.
- Provided personalized assistance, strengthening customer relationships.
- Enhanced customer satisfaction by delivering knowledgeable and friendly service.
- Maintained calm demeanor while addressing problematic customer concerns.
Security Officer
Allied Universal Security Services
Raleigh, NC
04.2017 - 09.2019
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Monitored premises and recorded activity in daily officer reports.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Wrote detailed reports regarding daily security activities and notable incidents.
Inspector
Nt Techno
Oxford , NC
06.2016 - 01.2017
- Developed and implemented inspection procedures, policies, and competency requirements to enhance quality control.
- Trained and mentored new employees to elevate performance and ensure compliance with standards.
- Performed visual and NDT inspections using established tools to detect defects effectively.
- Identified acceptable components while rejecting defective products to maintain high-quality standards.
Education
High School Diploma -
Southern Vance High School
Henderson, NC06.2013
Skills
- Conflict resolution
- Problem solving
- Attention to detail
- Team collaboration
- Customer service
Timeline
Security Officer
Sunstates Security
12.2023 - 02.2025
Customer Service Representative
Conduent Call Center
09.2019 - 12.2023
Security Officer
Allied Universal Security Services
04.2017 - 09.2019
Inspector
Nt Techno
06.2016 - 01.2017
High School Diploma -
Southern Vance High School
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