Kadejah Riley
Sumter,SC
Summary
Professional solid experience in Remote Banking Support and Healthcare Customer Service with proven expertise at Everise in enhancing patient satisfaction and ensuring HIPAA compliance. I effectively resolved inquiries and complaints. Highly skilled in effective empathetic communication, problem-solving, active listening.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Everise
08.2024 - 02.2025
- Managed approximately 50+ incoming calls, emails and faxes per day from customers.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Verified insurance eligibility and benefits and updated patient's insurance .
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Banking Customer Service Representative
Teleperformance
05.2021 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
Banking Customer Service Representative
Foundever
11.2020 - 05.2021
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
Education
GED -
South Carolina Youth Challenge Academy
Eastover, SC06.2019
Skills
- Call center experience
- Communication skills
- Insurance verification
- Patient confidentiality
- Empathy and patience
- Patient payment processing
- Healthcare industry
- HIPAA compliance
- Account servicing
- Transaction processing
- Prescription filling
Timeline
Healthcare Customer Service Representative
Everise
08.2024 - 02.2025
Banking Customer Service Representative
Teleperformance
05.2021 - 04.2024
Banking Customer Service Representative
Foundever
11.2020 - 05.2021
GED -
South Carolina Youth Challenge Academy
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