Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Kadejea Buckner

Winston-Salem,NC

Summary

To pursue a career with a progressive company that will allow me to utilize my excellent communication skills and organizational skills to their fullest potential. A team player that works well with others on all levels. Service-focused professional versed in managing appointment-based schedules and maintaining accurate records. Cultivated loyal clientele and retains satisfaction with exceptional service and loyalty promotions. Communicative and organized with frequent commendations for quality and efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Digital Shopper

Walmart
Winston-Salem, US
07.2018 - Current
  • Team lead over online grocery
  • Schedule making /editing
  • Hiring and termination
  • Customer assistance online and in person
  • Shopping, ordering, loading groceries, and other store goods for customers.
  • Identified opportunities to enhance the user experience of customers when shopping online.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Tracked performance indicators such as revenue growth and customer satisfaction scores over time.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Suggested comparable products to replace out-of-stock items.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Secured and stored items until customer pickup.
  • Scanned items when pulling from shelves to update system stock information.
  • Greeted customers and answered product or service questions.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.

Security Guard

WEISER SECURITY SERVICES
Orlando, US
07.2017 - 06.2018
  • Site Supervisor of Ola
  • Conducted daily security patrols of assigned areas.
  • Enforced safety regulations and monitored access control points.
  • Investigated suspicious activity and reported findings to management.
  • Responded to alarms, emergencies, and disturbances.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Maintained order during special events such as concerts and conferences.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Monitored closed circuit television systems.
  • Issued visitor badges and access cards to authorized personnel.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Completed incident reports regarding violations of policies or procedures.
  • Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
  • Administered first aid when necessary in accordance with training guidelines.
  • Developed emergency response plans for various scenarios including natural disasters, medical emergencies, fires.
  • Provided escorts for employees entering and exiting the building after hours.
  • Answered questions from the public regarding facility rules and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.

Telemarketer

Verizon Wireless
Sanford, US
04.2013 - 05.2014
  • Identified potential customers through cold calling and database research.
  • Developed relationships with customers to increase sales opportunities.
  • Greeted customers in a friendly, professional manner on the phone.
  • Created reports detailing telemarketing activities and results.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Resolved customer complaints promptly and professionally while documenting details in CRM system.
  • Attended training sessions on a regular basis to stay updated on changes in industry regulations.
  • Recorded accurate notes about each conversation into company database for future reference.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Handled inbound telephone calls from interested customers.
  • Generated referrals from satisfied customers for additional business opportunities.
  • Achieved established sales targets by generating new customer accounts.
  • Developed new leads each day at or above quotas.

Sales Associate/Cashier

Aldo's Shoe Store
Boynton Beach, US
10.2012 - 04.2013
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Suggested ideas for improving store operations and increasing profits.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.
  • Adhered to company initiatives and achieved established goals.
  • Answered store and merchandise questions and led customers to wanted items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Prepared merchandise for purchase or rental.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Part-time Sales Associate

Church's Chicken
Sanford, US
01.2012 - 06.2012
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.

Education

High school diploma -

Skills

  • Strong Communication skills
  • Decision-Making
  • Attention to Detail
  • Heavy Lifting
  • Flexible Schedule
  • Prioritizing Orders
  • Planning and Organization
  • Customer Relations
  • Sales expertise
  • Product Knowledge
  • Strong interpersonal skills
  • Payment Processing
  • Physical Stamina
  • Mobile ordering understanding
  • Customer service
  • Security
  • Telemarketing
  • Loss Prevention
  • Surveillance
  • Sales
  • Cash Handling
  • Office Management
  • Conflict Management
  • Delivery Driver Experience
  • Supervising Experience
  • Retail
  • Management
  • Cleaning Experience
  • Packaging

Certification

  • Guard Card
  • Active Security Class D License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Digital Shopper

Walmart
07.2018 - Current

Security Guard

WEISER SECURITY SERVICES
07.2017 - 06.2018

Telemarketer

Verizon Wireless
04.2013 - 05.2014

Sales Associate/Cashier

Aldo's Shoe Store
10.2012 - 04.2013

Part-time Sales Associate

Church's Chicken
01.2012 - 06.2012

High school diploma -

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Kadejea Buckner