KaDejrah Heyward
Charleston,SC
Summary
Dedicated Medical Assistant with a proven track record at the Medical University of South Carolina, enhancing patient satisfaction through efficient scheduling and compassionate care. Expert in HIPAA compliance and phlebotomy, significantly improved office efficiency by digitizing patient records. Known for exceptional customer service and fostering trust through effective communication.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Medical University Of South Carolina
10.2021 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Increased efficiency in office by implementing digital filing system for patient records.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Improving access care to patients
Patient Referral Coordinator
Medical University Of South Carolina
03.2020 - 10.2021
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Worked with patients to schedule tests and procedures.
- Conducted regular audits of referral records, maintaining accuracy and compliance with industry regulations.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Taught patients and families to use at-home medical equipment.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Direct Support Professional
Disabilities Board Of Charleston County
11.2018 - 11.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted disabled clients to support independence and well-being.
Education
Business Management
College of Charleston
Charleston, SCNursing
Trident Technical College
Charleston, SCNursing Certification - CNA/CMA
Goose Creek High
Goose Creek, SC06.2018
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital signs monitoring
- Phlebotomy
- Data Entry
- Electronic Medical Records
- Electronic Health Records
- Immunization Administration
- Specimens collection and processing
- Appointment Setting
- Compassionate caregiver
- Sterilization techniques
- Anatomy and Physiology Knowledge
- Medical office administration
- Trustworthy companion
- Payment Collection
- Indirect Patient Care
- Medical Equipment Operation
- Emergency Room Procedures
- Complex Problem-Solving
- Medical Records Management
- Phlebotomy Techniques
- Medical Equipment Control
- Data Analysis
- Infection Control
Accomplishments
- Reduced turnaround time on lab results by 65%.
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Successfully transitioned facility to use of Epic.
Timeline
Medical Assistant
Medical University Of South Carolina
10.2021 - 06.2023
Patient Referral Coordinator
Medical University Of South Carolina
03.2020 - 10.2021
Direct Support Professional
Disabilities Board Of Charleston County
11.2018 - 11.2020
Business Management
College of Charleston
Nursing
Trident Technical College
Nursing Certification - CNA/CMA
Goose Creek High
Similar Profiles
Janae GeraldJanae Gerald
CANDY STRIPER at Medical University Of South Carolina Health Florence Medical CenterCANDY STRIPER at Medical University Of South Carolina Health Florence Medical Center
Margaret AlbanezeMargaret Albaneze
Radiation Therapy Shadow 20 Hours at Medical University of South Carolina HospitalRadiation Therapy Shadow 20 Hours at Medical University of South Carolina Hospital
Emily BurroughsEmily Burroughs
Patient Access Representative at Medical University of South Carolina HospitalPatient Access Representative at Medical University of South Carolina Hospital
Ashley F ShippyAshley F Shippy
Registered Nurse at Medical University Of South CarolinaRegistered Nurse at Medical University Of South Carolina
Shanice MitchellShanice Mitchell
Quality Assurance Manager at Charleston County School DistrictQuality Assurance Manager at Charleston County School District