Kadelyn Olson

I am also Lead Server as well as Assistant Manager. A few of my job duties include:

• Supervising day-to-day operations to meet performance, quality and service expectations.
• Maintaining a clean, safe, and organized store environment to enhance the customer experience.
• Developing strong working relationships with staff, fostering a positive work environment.
• Improving customer satisfaction by addressing and resolving complaints promptly.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Serving as Lead Supervisor at Main Street some of my job duties included:

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Cultivated warm relationships with regular customers.

I worked as a fine dining server at Black Rock.

It was my job to perform server tasks not accordingly, but amazingly, and I loved it

I learned what phenomenal customer service was when I worked here.

This job taught me so much and even quite a bit outside of improving your typical workplace skills

A few job duties I had included:

• Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
• Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
• Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
• Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
• Trained new servers on fine dining etiquette and company standards, improving overall team performance.

I worked as a hostess but with server duties at this restaurant. Some of those duties included:

• Answering customer questions about hours, seating, and menu information.
• Greeting customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.

After settling into college, I worked at the Hampton Inn and Suites as an Evening House Person. My job duties included:

• Improved overall facility appearance through meticulous attention to detail in window, floor, and restroom cleaning.
• Assisted in meeting health code standards by diligently cleaning food service areas and break rooms, ensuring a hygienic environment for employees.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

When classes ended so did my time working here. I spent the summer looking after my Mom Before college started back up.

This was my first job. My job duties included:

• Maintaining a clean and welcoming dining environment for guest comfort and enjoyment.
• Working with POS system to place orders, manage bills, and handle complimentary items.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Promoted a safe working environment by adhering to food safety standards and best practices.