Kaden DeFriez
Summary
Handle all types of customer service requirements in environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 100+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.
Overview
8
8
years of professional experience
Work History
Service Writer/Lot Attendant
Hansen Motor Co
02.2021 - 08.2023
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Responded to customer calls and emails to answer questions about products and services.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Associate
Desert Industries
06.2020 - 11.2020
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
UPS Store Associate
UPS
04.2019 - 02.2020
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Helped customers ship packages
Sales Associate
BrightStar Corp.
04.2018 - 09.2018
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Table Busser
Maddox Ranch House
03.2015 - 08.2015
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Weber State University
Ogden, UTNo Degree - Cyber Security
Bridgerland Applied Technology College
Brigham City, UTSkills
- Warranty Processing
- Status Reports Maintenance
- Coordinating Schedules
- Estimating Costs
- Communicating With Clients
- Customer Service
- Sales Transactions
- Relationship building
- Team collaboration
- Conflict resolution
Timeline
Service Writer/Lot Attendant
Hansen Motor Co
02.2021 - 08.2023
Associate
Desert Industries
06.2020 - 11.2020
UPS Store Associate
UPS
04.2019 - 02.2020
Sales Associate
BrightStar Corp.
04.2018 - 09.2018
Table Busser
Maddox Ranch House
03.2015 - 08.2015
High School Diploma -
Weber State University
No Degree - Cyber Security
Bridgerland Applied Technology College
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