Summary
Overview
Work History
Education
Skills
Football player on the Hope College football team
Timeline
Generic

Kaden DeHorn

Holland,MI

Summary

I am a hard worker who is dynamic and dependable. I have gone through years of experience when it comes to selling to clients. I am Skilled in taking the initiative to achieve goals and build interpersonal relationships with my coworkers. I am a strong communicator and listener when it comes to speaking with clients. I am a strong problem solver who tries to resolve issues before bringing them to higher management.

Overview

1
1
year of professional experience

Work History

Car Wash Attendant

Tommy's Express Car Wash
05.2024 - 08.2024
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
  • Achieved customer satisfaction by providing high-quality professional service.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards.
  • Maintained a clean and organized work environment, ensuring the safety of customers and employees.
  • Optimized workflow by rotating between different roles within the car wash process as needed.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Assisted in training new staff members on proper car wash techniques and procedures.
  • Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
  • Educated customers on self-service car wash operation for safe, appropriate use.
  • Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
  • Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
  • Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
  • Managed car wash supplies and materials inventories for timely reordering and replenishment.
  • Maintained and repaired car wash equipment to meet operational demand.
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
  • Maintained clean and organized work environment, contributing to efficient operations and pleasant customer experience.
  • Increased repeat business with friendly and engaging interaction with customers at point of sale.
  • Adapted to peak times by efficiently managing multiple vehicles, maximizing throughput.
  • Collaborated with team members to meet daily targets and uphold quality standards.
  • Followed safety guidelines for cleaning vehicles and equipment.
  • Maintained records of cleaning activities.

Retail Sales Associate

Dick's Sporting Goods, Inc
05.2023 - 01.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor of Arts - Finance

Hope College
Holland, MI
05.2027

Skills

    Flexible Work Schedule

    Strong Communication Skills

    Teamwork and contribution

    Customer Service

    Adaptability to Change

    Physical stamina and strength

    Self-Motivation and Initiative

    Relationship Building

    Strong Work Ethic

    Productivity and Time Management

Football player on the Hope College football team

I am entering my second year in the football program. Every day, I strive to become one percent better at what I do on the field, which translates to my performance in the workplace

Timeline

Car Wash Attendant

Tommy's Express Car Wash
05.2024 - 08.2024

Retail Sales Associate

Dick's Sporting Goods, Inc
05.2023 - 01.2024

Bachelor of Arts - Finance

Hope College

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Kaden DeHorn